Product Designer for B2B SaaS focusing on AI - powered sales solutions. Building effective and delightful products to enhance user experience and improve sales performance.
IS
Hybrid Service Strategy and Design Lead
Posted 5 hours ago
About the role
- Service Design Lead overseeing payment system services at TfL. Supporting product managers and ensuring successful transition of changes into operation with compliance and assurance.
Responsibilities
- Manage new or changed payment Services
- Support Product and Project Managers establishing non-functional requirements
- Assure delivery of the change throughout the project gateway processes
- Work closely with a Transition Lead for design transition to live operation
- Shape design and development of solutions with a service operation viewpoint
- Document non-functional service requirements and service acceptance criteria
- Ensure compliance with technical and operational documentation requirements
- Communicate and present projects to a range of stakeholders
Requirements
- Successful background in a service design role
- Extensive infrastructure knowledge and experience
- Degree or equivalent qualification in a relevant subject area is desirable
- ITIL qualified practitioner, intermediate to expert
- Experience in managing technical changes and documenting non-functional requirements
- Understanding of payment and IT System security and compliance
- Analysis of complex business/technical problems and synthesis of solutions
- Ability to collaborate with all development, client, and project management teams
Benefits
- Final salary pension scheme
- Free travel for you on the TfL network
- Reimbursement of 75% of the cost of a standard class Ticket for National Rail travel from home
- 29/30 days annual leave plus public and bank holidays
- Hybrid working approach where business and role requirements allow
- Private healthcare discounted scheme (optional)
- Tax-efficient cycle-to-work programme
- Retail, health, leisure and travel offers
- Discounted Eurostar travel
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