Senior Business Analyst for Gringo & Zapay transforming business needs into data - driven solutions. Engaging with stakeholders and managing BI tools in a hybrid work model.
About the role
- ICT Business Analyst at a Corporate Service Provider in Swatar, Malta. Leading IT projects and ensuring technology meets business needs while enhancing system adoption and usability.
Responsibilities
- Lead the planning, coordination, and delivery of IT and digital transformation projects
- Serve as the primary contact between business units and IT
- Gather, analyse, and interpret business needs, translating them into actionable functional specifications for IT teams
- Support the development and ongoing maintenance of project management frameworks, documentation, and reporting structures
- Identify opportunities to streamline processes, automate workflows, and optimise digital tools across the company
- Evaluate the impact and risks of proposed changes, new initiatives, and system enhancements
- Organise and deliver training sessions, workshops, and user support to enhance system adoption and utilisation
- Facilitate the effective adoption and use of core business applications and digital tools
- Provide technical guidance and day-to-day support, including troubleshooting IT systems
- Develop and implement project tracking and reporting mechanisms to monitor progress, resource allocation, and outcomes
- Prepare and present regular status updates to management and key stakeholders
- Conduct post-project evaluations to capture lessons learned and identify areas for improvement
- Recommend enhancements to project management and business analysis practices to drive efficiency and effectiveness
Requirements
- Bachelor’s degree in Business Administration, Information Systems , or a related field
- Professional certificates (e.g., BCS Foundation Certificate in Business Analysis, Microsoft Certifications, TOGAF, ITIL, CBAP, IIBA-AAC) are a plus
- 5+ years of experience in business analysis, preferably in financial or consulting sectors
- Knowledge of Maltese regulations (GDPR, MFSA, etc.) is a plus
- Fluent in English , both written and spoken
- Strong understanding of financial products, regulatory requirements, and technology solutions
- Experience with BI and reporting tools and core business applications
- IT governance experience is a plus
- Ability to identify AI-enabled opportunities and turn business needs into practical solutions
- Proactive, detail-oriented, with strong communication and stakeholder management skills
- Strong analytical and problem-solving skills
- Able to work independently as well as part of a team
Benefits
- Salary up to €50K, depending on experience, plus a performance bonus
- Hybrid role with flexible hours
- Longer weekends – office closes at 14:00 on Fridays
- Office location: Swatar, Malta
- On-the-job training
- Health insurance
- Free parking
- Birthday leave
- Company events and team activities
- Opportunity to attend industry events
- Free mental health workshops
- Study leave and sponsorships
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