Quality Manager in production technology ensuring compliance with ISO standards for global industrial projects. Involves analyzing deviations and improving quality management systems.
About the role
- Manager overseeing clinical site payments in hybrid work setting at Johnson & Johnson. Involved in payment processes, analytics, and team leadership for clinical trial activities.
Responsibilities
- Oversee end-to-end payment process, ensuring accuracy, compliance with company policies and regulatory requirements, and adherence to contractual timelines
- Work as part of a global team, collaborating with other regional managers and global leads to ensure consistency, share best practices, and optimize global payment processes
- Monitor and analyze payment metrics, identifying opportunities for process improvements and efficiencies
- Develop and implement training programs and SOPs for the payments team
- Collaborate with cross-functional teams including colleagues within CCS including Site Contract Managers (SCMs) and study teams including Site Managers (SMs), Local Trial Managers (LTMs), and Trial Delivery Leaders (TDLs)
- Assist with complex issue resolution and/or provide guidance related to site payments
- Manage escalations and coordinate with internal and external stakeholders to resolve payment discrepancies or delays, ensuring timely and effective resolution
- Review and consult on Clinical Trial Agreement (CTA) negotiations, specifically providing input on payment term language exceptions to ensure clarity, compliance, and risk mitigation
- Proficiency in payment processing systems, clinical trial data systems, and financial software (e.g., CTMS, EDC, Ariba/SAP, etc.)
- Manage work allocation and workload distribution for assigned country or regional payments team, ensuring efficient operation and coverage of all tasks
- Provide people leadership through coaching, mentoring, and developing team members to build high-performing, motivated team
- Foster a positive team environment, encouraging collaboration, open communication, and continuous improvement
- Attract, retain, and develop talented team members by identifying growth opportunities, supporting professional development, and promoting strong team culture
Requirements
- Bachelor’s degree
- 7-10 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research
- 4 years’ experience in clinical trial management or site payments within the pharmaceutical or healthcare industry
- Ability to work effectively in cross-functional teams
- Strong and proven analytical and problem resolution skills
- Ability to demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision
- Able to reason both abstractly/conceptually as well as practically
- Able to operate both at the local level and globally and connect easily at various levels in the organization
- Possess strong team building skills, including collaboration, communication, knowledge sharing in a virtual and global environment
- Working knowledge of PCs (MS Office suite at a minimum), SharePoint, intermediate presentation skills
- Excellent communication skills (both oral and written)
- Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects
- Fluency in English
Benefits
- medical
- dental
- vision
- life insurance
- short- and long-term disability
- business accident insurance
- group legal insurance
- consolidated retirement plan (pension)
- savings plan (401(k))
- vacation - up to 120 hours per calendar year
- sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
- holiday pay, including Floating Holidays - up to 13 days per calendar year
- work, personal and family time - up to 40 hours per calendar year
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