Hybrid Manager, Site Payments

at Johnson & Johnson

• Job title: Manager, Site Payments
• Job type: Full Time
• Experience level: Senior, Lead
• Salary: $115,000 - $197,800 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Spring House, United States

About the role

• Manager overseeing clinical site payments in hybrid work setting at Johnson & Johnson. Involved in payment processes, analytics, and team leadership for clinical trial activities.

Responsibilities

• Oversee end-to-end payment process, ensuring accuracy, compliance with company policies and regulatory requirements, and adherence to contractual timelines
• Work as part of a global team, collaborating with other regional managers and global leads to ensure consistency, share best practices, and optimize global payment processes
• Monitor and analyze payment metrics, identifying opportunities for process improvements and efficiencies
• Develop and implement training programs and SOPs for the payments team
• Collaborate with cross-functional teams including colleagues within CCS including Site Contract Managers (SCMs) and study teams including Site Managers (SMs), Local Trial Managers (LTMs), and Trial Delivery Leaders (TDLs)
• Assist with complex issue resolution and/or provide guidance related to site payments
• Manage escalations and coordinate with internal and external stakeholders to resolve payment discrepancies or delays, ensuring timely and effective resolution
• Review and consult on Clinical Trial Agreement (CTA) negotiations, specifically providing input on payment term language exceptions to ensure clarity, compliance, and risk mitigation
• Proficiency in payment processing systems, clinical trial data systems, and financial software (e.g., CTMS, EDC, Ariba/SAP, etc.)
• Manage work allocation and workload distribution for assigned country or regional payments team, ensuring efficient operation and coverage of all tasks
• Provide people leadership through coaching, mentoring, and developing team members to build high-performing, motivated team
• Foster a positive team environment, encouraging collaboration, open communication, and continuous improvement
• Attract, retain, and develop talented team members by identifying growth opportunities, supporting professional development, and promoting strong team culture

Requirements

• Bachelor’s degree
• 7-10 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research
• 4 years’ experience in clinical trial management or site payments within the pharmaceutical or healthcare industry
• Ability to work effectively in cross-functional teams
• Strong and proven analytical and problem resolution skills
• Ability to demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision
• Able to reason both abstractly/conceptually as well as practically
• Able to operate both at the local level and globally and connect easily at various levels in the organization
• Possess strong team building skills, including collaboration, communication, knowledge sharing in a virtual and global environment
• Working knowledge of PCs (MS Office suite at a minimum), SharePoint, intermediate presentation skills
• Excellent communication skills (both oral and written)
• Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects
• Fluency in English

Benefits

• medical
• dental
• vision
• life insurance
• short- and long-term disability
• business accident insurance
• group legal insurance
• consolidated retirement plan (pension)
• savings plan (401(k))
• vacation - up to 120 hours per calendar year
• sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
• holiday pay, including Floating Holidays - up to 13 days per calendar year
• work, personal and family time - up to 40 hours per calendar year