Hybrid Associate Director, Patient Experience Excellence

at Johnson & Johnson

• Job title: Associate Director, Patient Experience Excellence
• Job type: Full Time
• Experience level: Senior
• Salary: $122,000 - $224,000 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Titusville, United States

About the role

• Associate Director leading Patient Experience Excellence Marketing and Branding Strategy at Johnson & Johnson. Focusing on patient support programs and brand engagement initiatives.

Responsibilities

• Collaborate with PECS Patient Experience, Solutions, and Operations teams to support all NA Innovative Medicine TAs.
• Align with Px and Brand Teams to the creation and execution of comprehensive J&J withMe branding strategies for PECS, aimed at enhancing brand awareness and engagement.
• Maintain strong connectivity with Internal Stakeholders (Patient Experience, Solutions, Operations, Market Access, and Brand) to understand evolving business and program needs.
• Develop and deliver training to help Internal Stakeholders understand messaging and asset submission requirements.
• Participate in CAC reviews to ensure compliant, accurate, and timely approvals of patient support program materials.
• Drive harmonization of J&J patient support program materials where appropriate.
• Develop and maintain HCP and patient‑facing message libraries that guide all content for J&J withMe.
• Define advance CAC performance indicators to identify friction points and drive continuous improvement and engagement strategies within CAC/CET processes to increase organizational efficiency, and enhance launch effectiveness for all materials and resources.

Requirements

• A minimum of a Bachelor's degree is required.
• A minimum of 5 years of dynamic experience in the pharmaceutical industry is required.
• A minimum of 5 years demonstrated in pre-launch & launch activities, in-line marketing, market access, marketing support, or sales management/training experience implementing marketing strategy is required.
• An ability to manage multiple priorities is required.
• Excellent leadership skills with the ability to work effectively in a matrix and unstructured environment and manage project teams with or without direct report authority is required.
• Excellent verbal and written communication skills and ability to present to all levels of leadership required.
• Commitment to creating an inclusive environment and fostering best thinking across the team is required.
• Excellent interpersonal skills with a demonstrated track record for forging strong, productive relationships with a wide array of colleagues and customers is required.

Benefits

• medical, dental, vision, life insurance
• short- and long-term disability
• business accident insurance
• group legal insurance
• consolidated retirement plan (pension) and savings plan (401(k))
• Vacation – up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington – up to 56 hours per calendar year
• Holiday pay, including Floating Holidays – up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year