Sales Associate at Anthropologie engaging customers with personalized experiences and supporting sales through genuine interactions. Responsibilities include customer engagement, visual operations, and team collaboration.
About the role
- Sales Manager at Hyatt Place Milwaukee Downtown driving hotel sales and maximizing revenue. Establishing strong client relationships and overseeing sales targets to enhance financial performance.
Responsibilities
- The Sales Manager at Hyatt Place Milwaukee Downtown is primarily responsible for driving the hotels’ sales efforts to achieve maximum revenue results and delivering exceptional service to the guests.
- Increase room night sales and improve market penetration while delivering exceptional financial results.
- Create solid business relationships with local corporate clients and network with local business associations and chambers of commerce to increase hotel’s visibility in the local communities.
- Consistently achieve and surpass revenue-driven sales targets by utilizing a profitable, solution-oriented sales approach that benefits both the company and the client.
- Maintain hotel relationships with key accounts to increase customer satisfaction and account revenue.
- Capture competitor's accounts through networking, research, and reader board surveys in order to target and solicit those most probable to generate new business.
- Acquires referrals from existing accounts.
- Continually targets and prospects for new business through telemarketing, creativity, community involvement, relationship building and innovation.
- Utilizes yield management techniques by profitably negotiating room rates and function space commitments to enhance the hotel's financial performance.
- Use professional sales techniques to negotiate the best possible terms and conditions that satisfy customer (internal and external) requirements while upholding sales guidelines for the hotel.
- Maintains well-documented, accurate, organized, and up-to-date file management system to serve client and employer in the most expedient, organized, and knowledgeable manner.
- Develops strong customer relationships through frequent communication and the use of professional, courteous, and ethical interpersonal interaction.
- Promptly follows-up on all customer needs and inquiries in an efficient and expedient manner.
- Focuses on revenue-producing activity and maximizes selling time by self-managing dedicated time on direct sales efforts.
- Represents themselves and the hotel with the highest level of integrity and professionalism, a service-focused approach, and a caring, sincere attitude always.
- Exhibits a positive and involved team attitude to all hotel departments and maintains open communications with all co-workers for the best overall performance of the hotel.
- Assist in generating quarterly action plans for assigned market segment to drive success for the hotel.
- Actively participates in those community and trade organizations that most benefit the hotel's exposure to the community and the hotel's bottom line.
- Identify customer business requirements and craft customer offers via proposals and contractual documents.
- Travel locally to conduct outside calls, promote the hotel and review competition.
- Collaborates with the Director of Sales (DOS) to support the hotel's overall sales strategy and planning by providing valuable research and informed insights.
- Performs other duties as assigned.
Requirements
- Strong and effective sales skills.
- Highly developed customer service skills.
- Effective business writing and presentation skills.
- Reliable transportation and ability to make outside sales calls.
- A minimum of 1 year of hotel sales experience with a proven track record of success.
- A degree preferably in Sales and/or Hospitality Management is desirable.
- Hyatt operating system experience preferred but not required, such as Opera, Envision, and PrO.
- Working knowledge of Microsoft Office.
Benefits
- Competitive compensation package
- Full benefits package, including 401K with matching and paid time off from Day 1
- Growth company focused on expansion through strategic acquisition and development
- Hotel discounts at locations worldwide.
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