Manager, IT Delivery at Vanguard focusing on modern client experience tools with Generative AI. Overseeing IT service delivery and team management in a hybrid work environment.
About the role
- Quality Manager at JANA developing quality management systems and driving continuous improvement across the organization. Ensures products and processes meet quality standards while fostering a collaborative environment.
Responsibilities
- Design, develop, and implement an effective quality management system that aligns with industry standards and best practices
- Establish and communicate quality policies, procedures, and guidelines to ensure adherence throughout the organization
- Collaborate with cross-functional teams to define quality metrics and key performance indicators (KPIs) for monitoring and evaluating product quality
- Regularly review and assess the effectiveness of the quality management system to identify areas for improvement
- Ensure compliance with relevant quality standards, regulations, and customer requirements
- Conduct internal audits to verify compliance and identify non-conformities, and ensure corrective actions are implemented as necessary
- Coordinate with auditors and stakeholders to facilitate audit processes, ensuring timely completion of audits and resolution of findings
- Document audit findings, generate comprehensive reports, and recommend corrective and preventive actions to address identified gaps
- Lead and facilitate QII meetings and improvement initiatives to drive a culture of continuous improvement
- Collaborate with cross-functional teams to identify opportunities for process optimization, waste reduction, and quality enhancements
- Foster a collaborative and innovative environment to encourage employee participation in problem-solving and process improvement initiatives
- Establish and track quality objectives, metrics, and targets to drive performance improvement
- Develop and implement effective quality improvement programs and initiatives, such as Six Sigma, Lean Manufacturing, or other relevant methodologies
- Work with product and process teams to identify the potential impacts of new product features and process changes on quality
- Provide guidance and support to employees at all levels to foster a quality-focused mindset and empower them to contribute to continuous improvement efforts
- Oversee the day-to-day activities of team members, providing guidance, support, and mentorship to ensure high-quality outcomes
- Foster a positive and productive team environment, encouraging professional growth and development among team members
- Conduct regular performance reviews and provide constructive feedback to help team members excel in their roles
Requirements
- Bachelor's degree in engineering, software engineering, quality management, or a related field
- 3-5 years experience as a Quality Manager or in a similar role within the engineering, software, or financial industry
- 3+ years leadership experience managing team members and quality initiatives
- In-depth knowledge of quality management systems, methodologies, and tools
- Strong understanding of quality standards and regulations, such as ISO 9001, AS9100, or equivalent
- Experience in performing audits and leading improvement initiatives
- Excellent analytical and problem-solving skills
- Strong interpersonal and communication skills to effectively collaborate with cross-functional teams
- Ability to train and mentor employees on quality management principles and practices
- Proficient in using quality management software and tools
- Six Sigma or Lean certification (nice to have)
Benefits
- Comprehensive benefits package including a Healthcare Spending Account
- Medical
- Dental
- Life Insurance
- AD&D
- Drug coverage
- Disability coverage
- Wellness Benefit
- Employee Assistance Program
- Annual food drive support for the community
- Flexible work environment with vacation program and floater days
- Phantom Share Program and annual bonuses
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