Join Iterable's Engineering Operations team to improve platform scalability and reliability. Collaborate with cross-functional teams to drive effective program delivery and measure success.
Responsibilities
Partner with engineering leaders and teams to identify priorities and translate them into clear program plans and deliverables
Lead cross-team initiatives that improve platform scalability and predictability (e.g., Incident Management frameworks, Error Budget Policies, API maturity practices, engineering health visibility)
Define and track success metrics, measure outcomes, and continuously iterate programs based on data and feedback
Communicate clearly and consistently by providing regular updates on progress, risks, dependencies, and tradeoffs to stakeholders at all levels
Audit existing processes and implement improvements that reduce friction and increase consistency
Collaborate beyond Engineering (Product, GTM, Support/CS) to execute effective rollouts and drive adoption
Requirements
Experience leading cross-functional programs within an engineering organization, partnering effectively with Engineering, Product, Security and other stakeholders
A track record of using AI to improve personal and team productivity, and strong judgment about where automation adds value vs. where rigor is required.
Strong program management fundamentals: planning, coordinating, dependency/risk management, and driving delivery through ambiguity
Experience with the software lifecycle and operating practices
Strong technical judgment and fluency: able to understand system architecture, APIs, and operational tradeoffs well enough to drive decisions, ask the right questions, and unblock teams
Comfort using data and tooling to drive visibility and decisions (Sigma or similar BI tools)
Strong communication, relationship-building, and the ability to explain technical concepts to varied audiences
Benefits
Competitive salaries, meaningful equity, & 401(k) plan
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