Senior Technical Support Engineer responsible for incident resolution and technical project delivery, leading client satisfaction initiatives in IT services.
About the role
- Oracle Cloud Support Engineer managing service delivery and compliance in Oracle platform. Collaborating with stakeholders and providing guidance in Oracle ERP functional areas while ensuring SOX compliance.
Responsibilities
- Ensure service delivery activities in Oracle platform exceed customer expectations
- Provide timely guidance and solutions within Oracle ERP Cloud functional areas
- Engage with business stakeholders for priority capture and progress updates
- Support monthly and quarterly SOX requirements for compliance
- Drive production service operations and improve support standards
- Plan and perform regression testing for quarterly patching of SaaS applications
Requirements
- 5-7 years of experience with Oracle ERP applications
- Hands-on experience with Oracle ERP/Fusion Cloud
- Knowledge of Oracle Financial modules including Localizations for Brazil
- Fluent in Portuguese and English
- Bachelor's degree in Accounting, Finance, Information Technology, or related field
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Specialist collaborating on technical support for regulatory submissions in pharmaceutical industry. Working closely with regulatory affairs and R&D teams for Canadian and international markets.
Technical support analyst role providing first - level assistance between travel users and system technicians. Involves training users and managing technological deployments in a hybrid work environment.
Technical Support specialist providing global assistance for technical inquiries and issues. Collaborating with teams for continuous improvement and occasional on - site problem - solving.
Technical Analyst delivering advanced analytics solutions for Bupa Group Functions. Utilizing Python, SQL, and PowerBI to support analytics goals with a hybrid working model.
Technical Support Engineer providing second - line iD Cloud support for North America at Nedap Retail. Collaborating with global teams and troubleshooting complex technical issues.
Junior Support Technician at Benner assisting legal customer inquiries via phone and email. Aiming to improve user experiences with software solutions for various market segments.
Customer Support Technician providing assistance to legal clients through various platforms. Working in a hybrid model at a leading software company in Brazil.
Technical Support Associate providing assistance to hearing care professionals and troubleshooting technical inquiries for Sonova's hearing solutions. Join a collaborative team in improving audiological customer support.
Assist the PDL Supply Chain Planning team at Alfa Laval with supply and demand analysis, operations support, and cross - functional collaboration throughout the transformation.