Oracle Cloud Support Engineer managing service delivery and compliance in Oracle platform. Collaborating with stakeholders and providing guidance in Oracle ERP functional areas while ensuring SOX compliance.
Responsibilities
Ensure service delivery activities in Oracle platform exceed customer expectations
Provide timely guidance and solutions within Oracle ERP Cloud functional areas
Engage with business stakeholders for priority capture and progress updates
Support monthly and quarterly SOX requirements for compliance
Drive production service operations and improve support standards
Plan and perform regression testing for quarterly patching of SaaS applications
Requirements
5-7 years of experience with Oracle ERP applications
Hands-on experience with Oracle ERP/Fusion Cloud
Knowledge of Oracle Financial modules including Localizations for Brazil
Fluent in Portuguese and English
Bachelor's degree in Accounting, Finance, Information Technology, or related field
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