Hybrid Field Service Technician

at Ingersoll Rand

• Job title: Field Service Technician
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: High School Diploma
• Tech skills: Assembly
• Location requirements: Hybrid, Dallas, United States

About the role

• Field Service Engineer Technician managing and maintaining assembly tools while ensuring customer satisfaction. Responsible for installation, repairs, and assisting sales for business growth.

Responsibilities

• Install and configure assembly tools and systems according to specifications
• Perform start-up and operational checks to ensure proper functionality
• Provide on-site technical assistance and training to customers
• Diagnose and repair mechanical, electrical and software issues on assembly tools
• Conduct preventive maintenance to minimize downtime and extend equipment life
• Collaborate with the sales function to consult on service agreements; attend customer meetings to win new and grow existing; service business; provide service support for installations; and drive new service business through Service Technician generated leads, quotes, and requests for proposals
• Maximize cash flow by ensuring service reports and invoices are generated immediately upon completion of work and warranty claims are filed accurately and timely, managing expense budgets, and increasing utilization of the service team
• Ensure that standard service work processes are created and followed
• Improve transactional processes impacting the customer experience and increase overall customer satisfaction
• Ensure environmental, health and safety compliance within service team
• Provide training to all employees to ensure all service personnel follow and maintain safe and productive work habits in the shop, as well as at the customer site

Requirements

• High school diploma or GED required
• Associate’s or Bachelor’s degree in engineering, engineering technology, mechanical/electrical systems or equivalent from a four-year college or university preferred, or an equivalent combination of education and experience required
• Hands-on experience with assembly tools or industrial equipment
• Strong troubleshooting and problem-solving skills
• Ability to work independently and manage time effectively
• Excellent communication and customer service skills
• Valid driver’s license and willingness to travel within the region
• Ability to work in diverse conditions at times requiring interpretation or deviation from standard processes including but not limited to mechanical equipment rooms with exposure to noisy operating equipment, exposure to extreme weather conditions, precarious places, and risk of electrical shock (high voltage) with NFPA or equivalent standards

Benefits

• health care options like medical and prescription plans
• dental and vision coverage
• wellness programs
• life insurance
• robust 401(k) plan
• paid time off
• employee stock grant