Associate role at proSapient connecting private equity and consultancy clients with industry experts globally. Responsibilities include managing client briefs, expert sourcing, and communication.
About the role
- Client Service Specialist ensuring data accuracy and client service at IQVIA. Managing deliverables and client relationships while collaborating with internal teams.
Responsibilities
- Ensure all contractual reports and deliverables meet required specifications for accuracy, timeliness and quality.
- Review clients' data requirements and validate all elements of deliverables, including dashboards and customized files.
- Follow IQVIA data verification protocols and use internal tools.
- Maintain market and sales force alignments; update internal files and client input files in a timely manner.
- Perform data validation, identify gaps and proactively resolve issues or escalate as necessary.
- Respond to routine client requests and produce ad hoc analyses when required.
- Support preparation and documentation for monthly service meetings.
- Assist team members in establishing, maintaining and strengthening effective business relationships with clients to support their day-to-day needs, potentially for a specific product or service.
- Manage and participate in client service meetings.
- Oversee the implementation of new business deliverables.
- May be required to work on client sites (KPO) if needed.
- Represent IQVIA on external client projects.
- Act as backup for other Client Engagement Analysts in their absence.
- Facilitate service meetings at client locations.
- Maintain effective internal communication with Sales and Client Service teams to report any client-related activity.
Requirements
- University degree required
- Four (4) years of relevant experience required
- One (1) to two (2) years of experience as an IQVIA Client Service Representative required
- Strong knowledge of customer service concepts, practices and procedures
- In-depth knowledge of IQVIA products and the pharmaceutical industry required
- Experience leading meetings, presentations and training sessions required
- Proficiency with computer applications, including Excel
- Ability to communicate effectively (verbal and written) across organizational levels and to work with large databases
- Demonstrated customer service, problem-solving and analytical skills
- Ability to build and maintain relationships in a diverse business environment
- Ability to travel to client sites and IQVIA offices
- Accreditation/certification in multiple IMS service lines preferred
Benefits
- Health and wellness benefits
- Professional development opportunities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Associate role connecting clients (Private Equity & Consultancy firms) with industry experts globally. Fast - paced environment requiring drive and exceptional communication skills.
Client Services Associate in a global Expert Network firm connecting Private Equity & Consultancy clients with industry experts. The role involves sourcing experts, managing client briefs, and project management.
Client Service Intern at We Are Social assisting in managing client accounts and relationships. Collaborating with teams to deliver projects and analyze market trends in social media.
Deputy Team Leader managing a team of up to 8 Analysts providing day - to - day services to ClearBank clients. Responsible for performance management and operational efficiency.
Client Services Specialist supporting clients in a leading trading platform, resolving inquiries via chat, email, and calls while ensuring client satisfaction.
Client Services Associate managing Debt Capital Markets operational aspects. Involves transaction management, client interaction, and compliance in a fast - paced environment.
Client Service Associate role assisting Financial Advisors in servicing clients and handling securities transactions. Responsible for administrative support and maximizing sales opportunities in a financial services company.
Client Care Specialist at Gateway Services assisting customers with inquiries and product orders. Delivering quality service through effective communication and operational skills while managing client expectations.
Customer Care Specialist providing client support through email and live chat in a fast - paced environment. Requires problem - solving and technical skills with flexible working hours.