Fullstack Developer at Minsait delivering impactful tech solutions in various sectors. Utilizing agile methodologies and innovative tech for real - world challenges.
About the role
- Technical Lead overseeing the XM reference architecture spanning Medallia and Qualtrics. Leading complex solution design and integrations to maximize platform performance and data quality.
Responsibilities
- Establish and own the XM reference architecture spanning Medallia and Qualtrics: data model, identity resolution, consent, security, and integration patterns.
- Lead complex solution design and technical reviews for high-risk/strategic initiatives; serve as final escalation point for platform issues and performance tuning.
- Define survey and analytics standards: sampling strategies, suppression/fatigue rules, text analytics taxonomy, driver modeling, dashboard conventions, and KPI definitions.
- Oversee integration strategy: CRM, care platforms, marketing tech, data platforms; ensure robust APIs, webhook orchestration, event tracking, and data quality SLAs.
- Lead R&D and vendor roadmapping with Medallia and Qualtrics; evaluate new features (e.g., AI/ML, iQ Predict, Text/iQ, Athena) and pilot adoption.
- Define operational excellence metrics: platform reliability, survey latency, data freshness, ticketing SLAs, and governance compliance.
Requirements
- 5+ years in enterprise CX/EX technology, with 2+ years deep, hands-on expertise in Medallia and Qualtrics across multiple large-scale deployments.
- Demonstrated leadership of a platform CoE or expert team; proven ability to set standards and drive adoption across product, engineering, and insights functions.
- Advanced knowledge of Medallia: Admin Studio, Digital (web/app), Conversations, Text Analytics (Athena), ticketing/closed-loop.
- Advanced knowledge of Qualtrics: CoreXM, XM Directory, CX/EX, iQ (Text/Driver/Stats), Workflows, Directories, SSO.
- Strong architectural skills: API design, webhook/event architectures, ETL/ELT pipelines, real-time/batch orchestration, schema design, monitoring/observability.
- Survey science and analytics depth: sampling, quotas, experimental design, key driver analysis, text classification/taxonomy, escalation policies, journey measurement.
- Excellent people leadership, coaching, and curriculum development skills; history of upskilling admins/analysts/engineers.
- Medallia Architect and Qualtrics Expert certifications (preferred).
- Integration experience with Salesforce, ServiceNow, SAP, Workday EX, Marketing Cloud/Marketo, Braze; data stacks such as Snowflake/BigQuery/Databricks; middleware (MuleSoft, Boomi) (preferred).
Benefits
- Ipsos offers a diverse range of data-driven solutions to clients.
- Opportunities for professional development and continuous learning.
- Flexible working arrangements and a hybrid work environment.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Full Stack Developer developing solutions from user experience to system integration in web projects. Collaborating with teams to ensure modern applications' performance and usability.
Mid - Level Software Developer for Boeing's Digital Technology & Security team in Everett, WA. Focused on application development and integration for Commercial Airplanes and Defense sectors.
Design and develop software applications for defense and intelligence systems. Lead engineering teams, ensuring timely and budget - compliant project completion and customer satisfaction.
Principal Software Engineer at Leonardo DRS designing and developing electronic warfare systems. Leading projects and mentoring engineers in a collaborative environment focused on defense and intelligence technologies.
Senior Software Engineer developing software solutions for bioanalytical instruments while leading a team of professionals. Collaborating across disciplines in a hybrid work environment.
Lead Software Engineer at GM Financial overseeing software development and team collaboration in AI technology. Engage in multi - developer projects and continuous improvement practices.
Principal Engineer at Verizon leading design, development, and support of Wholesale suite of applications. Collaborating with resellers and internal teams to ensure customer experience and system compliance.
Principal Engineer leading software development for Wholesale business, focusing on network activation and provisioning systems. Collaborating with cross - functional teams to ensure high - quality deliverables.
Engineering Technologist III/Senior Engineering Technologist providing technical expertise and leadership at Duke Energy. Involving complex problem - solving and ensuring business goals are met in a technical environment.