Hybrid Senior Project Manager, Customer Experience

Posted 54 minutes ago

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About the role

  • Senior Project Manager at Ipsos managing key accounts and executing customer experience programs. Requires expertise in project management and experience with the Medallia platform.

Responsibilities

  • oversee the execution of customer experience programs on the Medallia platform
  • manage change requests from planning to delivery
  • provide platform expertise and project recommendations
  • proactively identify and address potential challenges
  • ensure projects are delivered on time, within budget, and to high standards
  • prioritise tasks effectively to meet deadlines
  • guide others in project management best practices
  • contribute to business growth by preparing cost estimates
  • maintain consistent client satisfaction

Requirements

  • proven quantitative project management experience at a Senior Project Manager level
  • demonstrated eagerness to learn and develop a career in project management
  • technical mindset with experience in quantitative project management
  • client-facing experience in full-service, end-to-end project management roles
  • proactive approach to expanding knowledge and driving continuous improvement
  • strong client management skills
  • excellent communication skills, both written and verbal
  • exceptional organisational skills with ability to manage multiple tasks
  • strong financial acumen including managing budgets
  • understanding of AI and machine learning in market research

Benefits

  • 25 days annual leave
  • pension contribution
  • income protection
  • life assurance
  • health & wellbeing benefits
  • financial benefits
  • professional development opportunities

Job title

Senior Project Manager, Customer Experience

Job type

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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