Engineer designing, planning, and implementing cloud infrastructure for diverse clients in Defence Enterprise Business Unit. Support operations and manage system/network infrastructure projects effectively.
About the role
- Senior Systems Escalation Engineer at IP Pathways resolving complex IT infrastructure issues. Mentoring engineers and improving system stability and documentation
Responsibilities
- Troubleshoot and resolve advanced issues involving Windows Server, Active Directory, Microsoft 365, virtualization, and storage solutions, and other complex infrastructure issues
- Serve as a Tier 3 escalation resource for various other teams throughout the company
- Perform root cause analysis for recurring or high-impact incidents and recommend long-term solutions
- Collaborate with Managed Services, Implementation, and Field Engineering teams on cross-functional technical issues
- Apply sound engineering judgment to balance urgency, risk, and long-term system stability
- Mentor and guide Tier 2 engineers and other technical team members through coaching and knowledge sharing
- Provide technical direction and best-practice guidance across infrastructure-related work
- Improve and maintain technical documentation, knowledge base articles, and standard operating procedures
- Contribute to the refinement of escalation paths, troubleshooting standards, and operational processes
- Participate in an on-call rotation and provide after-hours support as required
Requirements
- 6+ years of progressive experience in systems administration, infrastructure support, or advanced IT operations
- Strong expertise in Windows Server, Active Directory, and Microsoft 365
- Solid understanding of virtualization platforms (VMware, Hyper-V, and/or Azure)
- High knowledge of storage platforms with preference for NetApp
- Strong knowledge of networking fundamentals including DNS, DHCP, TCP/IP, VLANs, and VPNs
- Experience with cloud platforms
- Scripting or automation experience using PowerShell, Python, or similar tools
- Experience supporting backup and disaster recovery solutions such as Veeam, Acronis, or Zerto
- Experience supporting monitoring platforms and infrastructure alerting
- Linux basics and fundamentals
- Familiarity with managed services tools, ticketing systems, and escalation-based support models
- Excellent written, verbal, and customer-facing communication skills
- Proactive, solution-oriented mindset with strong attention to detail
Benefits
- Comprehensive healthcare
- 100% company-paid disability and life insurance
- 401(k) with company match
- Flexible and accommodating work schedules
- Ongoing training
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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