Providing software support and training to customers while ensuring high customer satisfaction in a tech - driven dental care company. Handling requests via calls, chat, and remote tools during installations.
About the role
- Implementing tax systems at public municipal agencies in Brazil. Analyzing processes and providing training to users on functionalities and operations.
Responsibilities
- Implement IPM’s Fiscal and Tax systems at municipal public agencies, following business rules and the client’s requirements, including routines and areas such as: IPTU (property tax), ITBI (property transfer tax), ISS (service tax), Dívida Ativa (tax debt registry), Contribuição de Melhoria (special assessment), issuance of NFS-e (electronic service invoices), Simples Nacional (tax regime for small businesses), among others
- Analyze processes and system functionalities to identify improvements and necessary adjustments
- Configure the system according to gathered requirements, ensuring data quality and security
- Deliver training to system users, guiding them on operations and available features
- Monitor the implementation process, troubleshooting issues and answering user questions
Requirements
- Bachelor’s degree completed in Accounting, Business Administration, Information Systems, Computer Science, Information Technology, or related fields
- Knowledge of public legislation and regulations applicable to the area of operation, and experience with Revenue/Tax and Fiscal routines
- Experience with tax/fiscal software
- Availability for frequent travel
Benefits
- Meal and/or Food Allowance (R$35.00 per workday, approx. R$735 per month) on the Caju flexible benefits card
- Transportation voucher
- Gympass - access to over 50,000 gyms across Brazil
- Psicologia Viva - telepsychology plan with one psychologist session per month at no cost
- Conexa Saúde - comprehensive telemedicine platform with one urgent care consultation per month at no cost
- IPM Birthday - R$150.00 on Caju in your birthday month to make your day extra special
- IPM Referral - if you refer a professional who passes the selection process and stays at least 2 weeks, you receive a R$500.00 referral bonus
- Health insurance agreement with Unimed
- Dental plan agreement with Uniodonto
- Network of discounts including pharmacies
- Monthly celebrations of special dates - Janeiro Branco, CarnaFriday, Festa Junina, among others
- Flexible dress code - at our Headquarters and Technology Center you may come to work in shorts and a t‑shirt
- Excellent organizational culture - recognized as a Great Place to Work (GPTW) and one of the 25 best companies in Brazil for women
- Career and salary plan - real opportunity for growth, with recognition and rewards for your work and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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