Betriebsleiter leading park facilities with efficiency and team management at Contipark. Focus on operational quality and economic viability in established locations.
About the role
- Analista de Serviço de Operações na Ipiranga, responsável por planejar a distribuição de combustíveis. Colaborar com transportadores e desenvolver soluções logísticas para eficiência operacional.
Responsibilities
- Plan and schedule daily fuel distribution according to customer demand and fleet availability;
- Maintain active communication with carriers and the operations team;
- Implement operational levers to deliver efficient customer service;
- Develop tools that improve customer service and delivery productivity;
- Ensure proper fleet sizing: daily analyze reported availability and hold carriers accountable for any deviations due to maintenance, divergent loading times, or improper driver DSRs;
- Monthly: compare actual needs versus sales forecasts, analyze variation patterns and align with the internal transport team to determine the optimal fleet size for upcoming demand;
- Maintain active communication with carriers and the operations team, promptly report schedule releases and notify them of any updates or strategy changes to ensure plans are executed according to customer needs and priorities;
- Communicate failures, deviations or operational issues—such as vehicle unavailability, delivery delays, emergency responses, order returns, truck detentions, or redirection of an order to another customer with similar product needs—ensuring communication with all necessary areas to resolve the issue and meet the customer's requested service;
- Handle customer incidents together with the customer relations team when service is missing or failed; provide detailed analyses within the timeframe established between OtC teams (SLA) and communicate to involved areas and managers. Develop action plans to prevent recurring errors that negatively impact customer satisfaction (NPS);
- Together with peer teams, implement logistics levers such as route linearizations, scheduling, increasing drops per route, time-window classifications and client inventory control to raise service levels, fleet productivity and efficiency and reduce operating costs;
- Support development of tools to analyze delivery punctuality and productivity, as well as systems that optimize scheduling or speed up identification of routes with potential delays, enabling quicker corrective actions and reversal of negative outcomes.
Requirements
- Experience: Commercial, Transportation, Routing, Scheduling/Planning;
- Soft skills: Communication, proactivity, organization and time management, automation and scripting: VBA/Python;
- Technical skills: Microsoft Office + Power BI, Agile methodologies, Transport Management Systems (TMS);
- Education: Degree in Business Administration, Logistics, Economics or related fields.
Benefits
- Flexible working hours
- Support for employees with children with disabilities
- Variable compensation program
- Private pension plan
- Length-of-service (longevity) bonus
- Online therapy & nutritional counseling
- Newborn kit
- Corporate university
- Reimbursement for glasses and contact lenses
- Medication assistance
- Vaccination assistance
- Market-standard benefits: Gympass, meal and food vouchers (VR/VA), transportation voucher (VT), health and dental plan, life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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