Configuration Analyst developing and maintaining Product Configuration Specifications in SAP and Enovia for KLA. Collaborating with teams to drive order accuracy and operational readiness.
About the role
- Digital Products Analyst focused on customer journey mapping and insights analysis at Ipiranga. Creating personalized journeys to enhance customer experience and business results.
Responsibilities
- Deep understanding of consumer behavior through capturing and analyzing customer insights using data, interactions, feedback, and observations.
- Use of a Data Thinking–based approach, transforming this information into strategic insights that drive decision-making and optimize business outcomes for the topics addressed.
- Creation of personalized journeys to promote greater engagement, satisfaction, and customer loyalty. Building Customer Journey Maps enables anticipating needs, minimizing friction points, and improving the customer experience across all interaction channels.
- Continuous monitoring of performance and satisfaction KPIs to assess the impact of implemented solutions, ensuring agile adjustments and ongoing improvements to enhance the customer experience and business results.
Requirements
- Experience in roles related to Customer Journey Mapping, designing as-is and to-be flows, process mapping, analysis of experience data and metrics, desk research, and conducting stakeholder interviews.
- Analysis and interpretation of customer experience metrics and data; knowledge of process improvement and project management; proficiency in Microsoft Office; experience with Customer Journey Mapping; familiarity with agile methodologies (desirable); and management of strategic KPIs.
- Education: Bachelor’s degree completed. Courses or certifications in Customer Experience (CX), Service Design, and Design Thinking are desirable.
Benefits
- Flexible working hours
- Assistance for employees with a child with disabilities
- Variable compensation program
- Private pension plan
- Length-of-service additional pay
- Online therapy & nutritional counseling
- Birth/newborn kit
- Corporate university
- Reimbursement for glasses and contact lenses
- Medication assistance
- Vaccine assistance
- Market-standard benefits: Gympass, meal and food vouchers (VR/VA), transportation voucher (VT), health and dental plans, and life insurance.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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