Hybrid Customer Consultant I – Part Time

at Ion Bank

• Job title: Customer Consultant I – Part Time
• Job type: Part Time
• Experience level: Mid level, Senior
• Salary: $19 - $26 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Naugatuck, United States

About the role

• Customer Consultant I at Ion Bank delivering products and services while ensuring service standards. Responsible for customer interactions, financial transactions, and supporting customer financial planning.

Responsibilities

• The delivery, via alternative delivery systems, the Bank’s products, and services to potential and existing customers to maximize profitability, competitiveness, and growth of the company by effectively implementing the company service standards.
• Perform financial transactions accurately and effectively while adhering to set policies and procedures.
• Maintain and apply a working knowledge of all applicable banking regulations.
• Ensure company service standards are continually achieved in area of responsibility.
• Project a positive and highly professional image of the Bank by providing high quality customer service.
• Recognize and assume responsibility for contributing to the Bank’s strategic growth and service goals through excellent customer service, product knowledge and product referrals.
• Stays current on policies and procedures to limit the number of times customers are transferred to another department and to perform transactions accurately.
• Keeps current on changes in technology and alternative delivery methods.
• Achieve established goals for the department.
• Analyze the best product to meet the needs of the customer, explains, and offers the product to the customer.
• Respond to customer inquiries for information and help to resolve customer questions/issues in a courteous and timely manner.
• Conduct installment and secured loan interviews. Completes phone application with caller. Process application on computer.
• Assist customers in their financial planning by making referrals to our business partners, including but not limited to our Investment, Insurance and Lending teams.
• Maintain a daily record of all customer contact, sales and other necessary data for report generation and follow-up.
• Receive, verify, and process through the PC customer transactions.
• Recognize and properly report all fraudulent, counterfeit, or suspicious activity by customers or employees to the security department.
• Verify specific customer information to ensure accurate processing and to prevent misuse or intentional fraud.
• Balance daily work.
• Maintain 20 customers per hour average volume while adhering to industry standards as it relates to specific goals.
• Ensure activities within assigned functional area of responsibility follow Bank policy, and State and Federal Regulations.

Requirements

• A High School diploma is required, along with additional college coursework or bank-related training.
• Candidates must have a minimum of 1 year of banking experience, plus at least 2 years of sales and customer service experience—or a comparable combination of education and experience.
• Familiarity with financial terminology, banking systems, and various payment delivery options is essential.

Benefits

• 401k and Employer Match
• Life Insurance
• Disability
• Educational Assistance
• Wellness Programs
• Employee Assistance Program
• 15 Paid Time Off Days (Will be tailored to level)
• 12 Paid Holidays
• Job Shadowing
• Volunteer Opportunities