End Stream Delivery Operations Coordinator at Savannah River Mission Completion overseeing OAC activities and temporary modifications. Managing processes and administrative tasks for the End Stream Delivery facility in Aiken, SC.
About the role
- Operations Executive managing export operations and overseeing customer service at Cencora. Focused on logistics and compliance for international shipping across Asia.
Responsibilities
- Export Operations Monitor Transport Management System screens applicable to both export and import as assigned through available system reports.
- Prepare and arrange appropriate packaging for collection of shipments with shipper on day-to-day basis.
- Being accountable of stock management, ensure sufficient stocks are available at Thailand, Vietnam, Cambodia, and Laos People's Democratic Republic.
- Supervise shipping team to ensure smooth running of day-to-day operations.
- Prepare accurate documentation with customs house and airlines with smooth export operations.
- Adhere and complies with local regulations with marking and labels being in accordance with Airport Authority of Thailand and the International Air Transport Association Dangerous Goods Regulation.
- Dispatch and monitor collections and ensure confirm uplift by airlines for all outbound shipments including domestic and international locations and airline transfers.
- Check and replenish refrigerant when necessary for all outbound shipment including shipments transiting Thailand and agent’s offices under Bangkok control.
- Ensure all charges are updated in the system.
- Monitor domestic and international agent’s service performance as per World Courier’s standard operation procedures.
- Monitor and update pickup and delivery of shipments fall under assigned territories for Thailand, Vietnam, Cambodia, and Laos People's Democratic Republic.
- Cost savings - Target (average) total cost savings spot rates/Cargo Accounts Settlement System booking/ integrators, packaging placements, Spot savings non-billable Final measurement will be based on Profit & Loss - airfreight planned percentage for each fiscal year.
- Act as a backup support for required necessary inbound activities.
- Customer Service Response to telephone calls with effective information/assistance as required.
- Active action on timely manner for all email correspondences to both external and internal customers.
- Assist both external and internal customer either with billable or non-billables by creating an order in Transport Management System or other available global system within timely manner.
- Track and trace all shipments from pick-up till deliver with prompt updates to the customers.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Support Business Growth by coordinating closely with Business Development team to create and build sustainable strong relationship with customers.
- Monitor and action on Ok to send for both billable and non-billable as well as export and import shipments.
- Identify any resources and areas for improvement for yearly budgets and planning.
- Any additional tasks as required by management.
Requirements
- Bachelor Degree or Diploma in Logistic or business administration or other related disciplines.
- Minimum 1 years’ experience in air export operations.
- Prior experience in working in a multi-cultural environment is an added advantage.
- Excellent verbal and written interpersonal and communication skills.
- Ability to express oneself clearly in conversations, interactions and business writing with others.
- Develop and maintain good relationships with employees at all levels within the company and also with external parties (e.g. partners, clients, vendors etc.).
- Having a high sense of integrity, transparency and accountability in all work tasks and interactions with others.
- Must be able to work with and handle highly confidential data.
- Detailed, well-organized and able to multi-task and support multiple projects at the same time, prioritizing required actions accordingly to meet required deadlines.
- Strong drive to remain focused, self-motivated and committed to completing or achieving tasks.
- Ability to understand the proper allocation of resources for the purpose of getting things done within a defined timeframe.
- Adapts and works effectively in a variety of situations with individuals or groups.
- Is able to understand and appreciate different and opposing perspectives on an issue, to adapt an approach as the requirements of a situation change, and to change or easily accept changes in one’s own organization or job requirements;
- Meticulous and pays attention to details to ensure minimum errors in work.
- Knowledge and experience in hands-on project coordination.
- Excellent skills in Microsoft Office (Excel, Word and PowerPoint).
Benefits
- Benefit offerings outside the US may vary by country and will be aligned to local market practice.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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