Operations Supervisor for Biffa managing street cleansing and waste services operations. Ensuring safety, compliance, and effective resource management through team leadership and operational excellence.
About the role
- Deputy Operations Manager providing operational support and ensuring smooth delivery of group trips in Southeast Europe. Engage with leaders and uphold service standards.
Responsibilities
- Provide hands-on operational and managerial support to the Operations Manager and wider management team
- Ensure the smooth, safe and profitable delivery of Intrepid group trips and other travel products
- Play a key role in day-to-day operations, supporting tour leaders, solving problems as they arise, and upholding service standards
- Collaborate with diverse leaders and understand regional culture and business etiquette
Requirements
- Extensive travel experience in Southeast Europe, with a passion for travel
- Travel industry experience, ideally as an Intrepid Tour Leader or in an operational role
- Experience coaching, training, or supporting leaders and teams (desirable)
- Excellent written and verbal communication skills in English and a local European language
- Strong organisational skills, with the ability to manage multiple tasks at once
- Good working knowledge of Microsoft Word and Excel
- A strong understanding of Intrepid’s Responsible Travel philosophy, style of travel, and regional DMC operating systems
- Ability to make independent decisions and manage day-to-day operational issues confidently
- A commitment to delivering high-quality customer experiences
- Flexibility to work varied hours as needed
Benefits
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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