Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Customer Care Specialist overseeing pre- and post-trip customer experiences at Intrepid Travel. Managing feedback and promoting excellence in customer service to enhance guest interactions.
Responsibilities
- Oversee the customer experience both pre- and post-trip.
- Handle guest feedback and complaints and work to restore their faith in our business through fair and reasonable outcomes for all stakeholders, including direct guests and agents.
- Champion and promote the importance of every guest interaction and thrive in customer excellence and retention.
- Ensure guest feedback is used to drive change and recognition across the business.
- Turn negative experiences into positive ones for our guests.
- Ensure the highest level of communication with guests before and after their trips.
Requirements
- Minimum of 3 years in a fast-paced customer-facing environment and working in a multi-channel customer-facing platforms
- Personal/professional hiking experience to Wildland’s travel destinations and travel industry experience
- Highly organized and communicative – must be able to interact effectively at all levels, both internally and externally and both written and verbal
- Ability to perform in an environment with ambiguous situations, rapidly changing priorities and competing deadlines
- Proven record of making well-informed decisions
- Ability to resolve conflict and high risk/sensitive cases whilst remaining empathetic and calm
Benefits
- Flexible work arrangements, work-from-home and the ability to 'work from anywhere' 4 weeks a year
- A free Intrepid trip every year, plus generous discounts for families, and close friends
- 5 extra days of leave a year for use on Intrepid trips
- A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
- Access to e-learning platforms, professional development and mentor programs
- 20 hours of volunteer leave every year to use on causes most important to you
- Employee Assistance Program, a 24/7 service that offers counselling for you and your family
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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