Scaled Renewals Manager at Mixpanel managing North American customer renewals and driving Net Revenue Retention. Responsible for account health, commercial outcomes, and collaboration with internal teams.
About the role
- Property Manager responsible for application management and 2nd-level support for a cloud-based real estate platform. Collaborating with stakeholders for requirements management and process improvement.
Responsibilities
- End-to-end application management for our cloud-based platform for technical property management and related applications
- 2nd-level support including analysis, prioritization and resolution of complex tickets; close collaboration with 1st-level support, business units, and external partners
- Interface between business and IT: requirements management, documentation, quality assurance
- Regular communication with internal stakeholders and external clients, including partners within and outside the HIH group
- Release management: test planning, testing, rollout coordination and communication to stakeholders
- Monitoring stability and performance as well as continuous process improvement
- Management and maintenance of integrations, particularly with ERP and DMS systems (including data imports/exports and API-based connections)
- Creation and maintenance of knowledge articles, how‑tos and end-user training
Requirements
- Vocational training or degree in technical property management or equivalent professional experience
- Strong IT affinity
- Analytical, structured and service-oriented; strong communication skills and team spirit
- Languages: German at least C1, English at least B2
Benefits
- Work–life balance: flexible working hours based on trust working time, option for home office and mobile working, and 30 days of vacation
- Location & facilities: central city location and modern office facilities
- Mobility: discounted Deutschlandticket and company bike leasing via JobRad
- Security: economic stability through proven business models and a company pension scheme
- Onboarding & training: structured onboarding, dedicated points of contact, feedback meetings, individual training via our internal learning platform "Campus" and external seminars
- Team spirit: open and helpful team, group-wide networking through company and team events, and several corporate sports groups
- Extensive sports offerings: discounted access to many gyms, swimming pools and other sports providers across Germany via EGYM Wellpass
- Additional perks: employee discounts at various online shops, plus free organic fruit and cold and hot beverages
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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