About the role

Site Reliability Engineer improving reliability of cloud communications technology. Building monitoring solutions with a focus on operational readiness across Windows and Linux environments.

Responsibilities

Build and operate metrics/monitoring platforms: **Prometheus and/or VictoriaMetrics** (scrape configs, exporters, recording rules)
Design and maintain alerting strategy: thresholds, anomaly detection where applicable, alert routing, deduplication, and noise reduction
Integrate monitoring/alerting and events with **BigPanda** (correlation, enrichment, routing, incident workflows)
Create and maintain dashboards and operational visibility (Grafana or equivalent)
Develop and maintain runbooks, operational playbooks, and incident response procedures
Participate in **on-call shifts**: triage alerts, manage incidents, coordinate response, and lead communication during outages
Perform root-cause analysis, postmortems, and implement corrective/preventive actions
Improve service reliability via SLOs/SLIs, capacity planning, and automation to reduce toil
Support monitoring for core infrastructure and services on **Windows and Linux**, including HA components and clusters
Collaborate with DevOps/Engineering to instrument applications and standardize telemetry (metrics, logs, traces where applicable)

Bachelor in Computer Science or related field
Experience in **SRE / Operations / DevOps** with production incident ownership
Hands-on experience with **Prometheus and/or VictoriaMetrics** (exporters, alert rules, recording rules, troubleshooting)
Experience integrating alerting/event pipelines with **BigPanda** (or similar event correlation tools)
Strong troubleshooting skills across **Linux and Windows** systems (networking, OS, services)
Ability to build reliable alerting with minimal noise (correlation, grouping, suppression, maintenance windows)
Experience with Git-based workflows for monitoring-as-code and configuration management
****Nice to have******
Grafana administration and dashboard design standards
Log management (ELK/EFK, Loki) and/or tracing (OpenTelemetry)
Automation skills (Python, PowerShell, Bash) and configuration tools (Ansible)
Messaging/cache/proxy operations: **RabbitMQ**, **Redis**, **Nginx**
Experience with Windows clustering or HA environments
Experience defining SLOs/SLIs and operational KPIs
Experience in managing VOIP components and protocols (SIP , FreeSwitch, OpenSIP, session border controllers)
Experience with load balancing components ( F5 LTM, F5 GTM)
Experience with Virtualization platforms such as VMWare or HyperV
Experience with administering AWS or Azure tenants

*We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.*
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