AI Enablement & Operations Lead at Togetherwork advancing AI initiatives for productivity and cultural change. Leading cross-functional pilots and enhancing internal AI capabilities in a hybrid role.
Responsibilities
Drive & Enable Cross-Functional AI Pilots (approx. 50%)
Partner with functional leaders in Support, GTM, Finance, Operations, HR, etc., to identify and scope automation and AI opportunities.
Prototype lightweight workflows using no-code tools (ChatGPT, Zapier, Make, etc.)
Coordinate with technical teams or vendors for complex builds.
Track adoption, quantify impact, and document playbooks for replication.
Maintain a shared library of reusable GPTs and automations, ensuring quality, compliance, and discoverability across the company.
Build Internal AI Capability & Culture (approx. 25%)
Lead Togetherwork’s AI Champions program and community of practice.
Plan and deliver AI training, office hours, demo sessions, and adoption support to business teams.
Capture and share success stories that inspire safe, effective AI use.
Continuously explore new ChatGPT, Copilot, and automation capabilities, and guide teams on where emerging features can unlock value.
Program Management, Governance & Reporting (approx. 25%)
Maintain the central portfolio of AI pilots—status, owners, metrics.
Manage Togetherwork’s AI governance practices, ensuring pilots follow policy and escalating issues or risks to the AI Governance Council.
Apply Togetherwork’s AI Policy and Self-Check process to all pilots.
Own measurement of AI pilot impact, including ROI, adoption, and productivity metrics; maintain a central dashboard of outcomes and lessons learned.
Prepare concise impact updates for the executive team and board.
Requirements
5–10 years of experience in operations, strategy, product, or transformation roles.
Experience driving cross-functional change across non-technical teams (Support, HR, Finance, GTM, Operations).
Hands-on fluency with generative AI and no-code automation tools (e.g., ChatGPT Enterprise, Power Automate, Make, or Zapier).
Exceptional communication and facilitation skills.
Analytical mindset—able to measure ROI and translate insights into action.
You actively stay current on AI tools, especially ChatGPT and Microsoft Copilot, and bring new ideas on how Togetherwork can use them to improve business workflows.
SaaS or technology background preferred; passion for AI essential.
Benefits
Medical, dental, and vision insurance options
100% Employer paid short/long term disability
Basic Life
401(k) option with 100% company match
Flexible paid personal/vacation time built on mutual trust and accountability
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