AI Productivity Engineer at Aircall responsible for building AI - powered developer tools improving engineering productivity. Join a diverse and ambitious team redefining customer communications.
About the role
- VP, AI Operations leading AI strategy and orchestration of human-AI workflows at Intent HQ. Focused on enhancing operational excellence through AI and technology integration.
Responsibilities
- Architect and evolve the company’s orchestration framework
- Create governance models for human-AI collaboration at enterprise scale
- Oversee the entire portfolio of AI agents
- Design the operational and technical infrastructure for handoffs between human and AI work
- Partner with pod leads and functional leaders to optimise workflows
- Define and track KPIs for orchestration success
- Guide the company through the cultural transformation for effective human-AI collaboration
- Ensure AI-driven decisions align with company values and governance principles
Requirements
- 12+ years of progressive leadership experience across operations, strategy, or technology
- Proven success designing and scaling complex operational systems
- Strong background in organizational design, workflow optimization, or business process transformation
- Demonstrated ability to lead cross-functional initiatives with competing priorities and multiple stakeholders
- Experience in technology-driven or platform-based organizations is highly valuable
- Deep understanding of AI/ML capabilities, limitations, and deployment patterns
- Familiarity with modern software architecture, APIs, and integration principles
- Competent in data analysis and metric-driven decision-making
- Fluent at translating between technical and business domains
- Executive presence with ability to influence senior leadership and secure strategic alignment
- Exceptional systems thinker capable of recognizing patterns across organizational complexity
- Strong service orientation and commitment to enabling others’ success.
Benefits
- Flexible working
- Free breakfast daily (when in the office)
- 26 days holiday (pro rata)
- Pension scheme
- Income Protection with Employee Assistance Programme
- Life Assurance
- Oliva Mental Health platform and counselling
- Higher than statutory maternity/paternity benefits
- Work socials
- Wellbeing programme
- Cycle to work scheme
- Training opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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