AI Support Experience Manager driving performance and improvement in customer support at Bumble through AI tools. Focus on workflow optimization and team integration.
IB
Hybrid AI Transformation Lead
Posted last month
About the role
- AI Transformation Lead driving Intent HQ's transition to an AI-native business and developing next-gen products for clients engaging with data and decisions.
Responsibilities
- Manage and Scale AI-Driven Product Transformation
- Partner with Product, Engineering, Data, and Design to develop and mature intelligent products and platforms that enhance collaboration, automation, and insight.
- Engage all business functions and workstream leads in the transformation.
- Manage the programme structure, delivery, change lifecycle and outcomes — ensuring initiatives are coordinated, aligned, and measurable.
- Ensuring the programme and use cases deliver intended value.
- Define, track, and communicate success metrics — adoption, productivity, engagement, and efficiency gains.
- Enable AI-Native Ways of Working
- Manage the integration of AI capabilities into daily operations and decision-making.
- Translate the transformation strategy into actionable workstreams with clear milestones and accountability.
- Embed governance, ethics, and responsible AI practices into every layer of execution.
- Drive Commercial and Operational Excellence
- Operate with a product mindset — ensuring every initiative connects innovation to tangible business outcomes.
- Balance vision with operational rigour, ensuring progress is structured, transparent, and measurable.
- Create alignment across teams, stakeholders, and leadership through clarity, communication, and delivery discipline.
- Champion Change and Adoption
- Support capability-building efforts that help teams work confidently in an AI-enhanced environment.
- Foster a culture of experimentation, empowerment, and continuous improvement.
- Act as a connector — bringing people, tools, and ideas together to create momentum and shared ownership.
Requirements
- Proven experience managing AI, data, or digital transformation
- A track record of maturing or scaling complex products or platforms with measurable business impact
- Hands-on understanding of AI technologies and automation and how to turn them into practical solutions
- Strong delivery and prioritisation skills — you bring structure to ambiguity and focus to complexity
- Exceptional communication and stakeholder management abilities
- Commercial awareness — you connect innovation to adoption, efficiency, and growth
- Experience in complex environments (e.g. FMCG, Telco, Media) where customer experience and intelligence are critical.
Benefits
- Flexible working
- Free breakfast daily (when in the office)
- 26 days holiday (increasing with service)
- Pension scheme
- Income Protection with Employee Assistance Programme
- Life Assurance
- Oliva Mental Health platform and counselling
- Higher than statutory maternity/paternity benefits
- Work socials
- Wellbeing programme
- Cycle to work scheme
- Training opportunities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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