IT Network Assurance Engineer with TfL, assuring and optimising network infrastructure and managing critical incidents for seamless service delivery.
About the role
- Senior Infrastructure Engineer supporting IT infrastructure implementation and maintenance at INTEGRIS Health. Involves mentoring, troubleshooting, and system optimization responsibilities in a hybrid work setting.
Responsibilities
- Mentoring and training of junior team members
- Serves as an escalation point for Infrastructure Engineers
- Conducts current state analysis of systems and procedures and recommends system design or modifications to achieve desired goals
- Assists with roadmap planning of production infrastructure keeping versions current and supported
- Implements and maintains enterprise standards for applications and infrastructure
- Installs and configures systems according to design specifications
- Assists with analysis, troubleshooting, repairing and performance tuning of complex systems and hardware components
- Supports the ITIL Service Transition process ensuring new and modified services are appropriately documented, including as-built documentation, and Operations personnel (Service Desk and L2 Operations) are informed and trained
- Supports testing and evaluation of technologies under review
- Actively monitors the environment and appropriately assigns problem tickets, incidents, and schedules reviews to determine support needs for existing and new systems
- Provides technical support and 24X7 incident response
- Completes root cause analysis on failures resulting in downtime or performance outside of service level agreement tolerances
- Assists with the development and ongoing support of annual infrastructure performance and capacity reports
- Effectively communicates with business professionals, application owners, and customers in plain English while keeping their needs and the needs of IT in mind
- The Infrastructure Engineer reports to a Manager of Information Technology Services. Additionally, the Senior Infrastructure Engineer is accountable for responding to training and direction from Lead Engineers, Architects, the Project and Service Management Offices.
- This position may have additional or varied physical demand and/or respiratory fit test requirements. Please consult the Physical Demands Project SharePoint site or contact Risk Management/Employee Health for additional information. May be required to walk or drive to and from various INTEGRIS Health facilities. Required working at computer terminal for long periods of time. May be required to work long hours for prolonged time periods during specific phases of project activities and/or emergency situations. May receive multiple callbacks during system emergencies.
Requirements
- 4 years of relevant experience or bachelor’s degree in related field required
- Previous work experience with demonstrable experience supporting multiple Infrastructure disciplines
- Works with the business units to assist with the application of technology
- Intermediate level certification (ex. Include: RHCSA, CCNA, MCSA, VCP, VCAP, VCDX, CWNA, EMCSA, ACIS, CCP) or intermediate level storage certification preferred.
- 4 years' experience can substitute certification requirement
- ITIL certification within 6 months of employment
- Must be able to communicate effectively in English (Verbal/Written)
- Previous work experience with Wide Area and Local Area Network Infrastructure
- Previous work experience with management platforms and remote monitoring preferred
- Previous work experience with a protocol analyzer preferred Infrastructure Engineer Storage
- Must have experience in mid to large enterprise environment
- Working knowledge of Storage Area Networks and Fiber Channel Switch Infrastructure
- 50% of relevant experience must be with an emphasis in storage related infrastructure Engineer Systems
- Microsoft certifications preferred
- Experience in Microsoft Active Directory preferred Infrastructure Engineer Unified Communications
- Requires knowledge in telephone switching architecture including legacy and VoIP systems
- Requires working knowledge of mobile telecommunications provisioning and troubleshooting
- Requires the ability to use and interpret syslog and call detail records
- Knowledge of telecommunications alarm management platforms and remote monitoring experience preferred
- Working knowledge of Ethernet, Internet Protocol, Routing, and QoS preferred
Job title
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