Customer Care Representative processing calls and managing service tasks for Crown Equipment Corporation. Dispatching technicians and handling service billing in a fast - paced environment.
About the role
- Desktop Support Specialist providing IT support for inMusic, across local and remote users. Responsibilities include configuring computers and troubleshooting hardware and software issues.
Responsibilities
- Configure and maintain access to servers to continue to provide the users with the needed resources
- Setup and maintain users computers
- Quickly resolve users problems quickly and efficiently
- Maintain physical network, wired and wireless network
- Work with Network Engineers to maintain and repair network to limit downtime for the users
- Organize and schedule upgrades and maintenance without deterring others from completing their work
- Set up workstations with computers and necessary peripheral devices
- Check computer hardware (HDD, mouses, keyboards, etc.) to ensure functionality, install and configure appropriate software and functions according to specifications
- Ensure security and privacy of networks and computer systems
- Provide orientation and guidance to users on how to operate new software and computer equipment
- Perform troubleshooting to diagnose and resolve problems (repair or replace parts, debugging, etc.)
- Maintain records/logs of repairs and fixes and maintenance schedule
- Identify computer or network equipment shortages and place orders
- Provide maintenance to local printers and MFPs
- Configure and maintain IP phones
- Onboard and Offboard company users
- Setup and configure of Users in Active Directory and O365
- Provision and de-provision user accounts
Requirements
- High School Diploma
- 1+ years of equivalent work experience
- MS Suite, Windows, MS O364
- Preferred Technical Experiences: TCP/IP, PBX Phone Systems, Active Directory
Benefits
- Generous Holiday Time
- Medical, Vision, and Dental Benefits within first 30 days
- Retirement Plans with Company Match
- Employee Discount on inMusic products
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Customer Care Rep responsible for processing calls and dispatching technicians. Supporting record maintenance and interdepartmental collaboration for Crown Equipment Corporation's customer care operations.
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