Customer Service Advocate leading customer service projects at Innomotics, ensuring timely delivery and client satisfaction. Collaborating with various teams in an engaging environment in New Kensington, PA.
About the role
- Project Manager leading software implementation for clients in community organizations. Managing multiple projects with strong stakeholder engagement in a hybrid working model.
Responsibilities
- Drive the delivery of multiple concurrent projects from kick-off to go-live.
- Take ownership of schedules: manage timelines, resources, and dependencies.
- Build strong stakeholder relationships: engage clients and partners.
- Communicate progress: provide regular updates to all stakeholders.
- Navigate change: respond to shifting priorities and resource constraints.
- Maintain clear documentation: keep project plans and status reports updated.
- Solve challenges proactively: identify risks early and keep delivery on track.
Requirements
- Demonstrated experience managing multiple software implementation projects in a fast-moving environment.
- Strong grasp of project management methodologies and tools.
- Excellent stakeholder engagement and negotiation skills.
- Clear and effective communication.
- A history of delivering projects on time and within budget.
- Experience in the not-for-profit or community services sector is highly regarded.
Benefits
- Salary Packaging
- Annual Leave Loading
- Hybrid-working
- Welcoming offices
- Additional satisfaction of working within an NFP
- Great Place to Work certified employer
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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