IT Network Assurance Engineer with TfL, assuring and optimising network infrastructure and managing critical incidents for seamless service delivery.
About the role
- Senior Infrastructure Engineer supporting corporate technology services at a leading digital transformation consultancy in Altrincham. Leading IT projects and managing service desk functions to improve infrastructure and systems.
Responsibilities
- Owning and improving our corporate infrastructure and systems landscape
- Providing senior-level support and leadership across the internal IT Service Desk
- Managing internal stakeholders, including SLA/KPI reporting and project ownership
- Leading supplier relationships and internal delivery activities
- Supporting and delivering large-scale infrastructure projects and initiatives
- Applying ITIL best practices across Incident, Problem, Change and Release Management
Requirements
- Experience leading and reporting on IT Service Desk functions to agreed SLAs and KPIs and to ITIL, ISO 9001, and ISO 27001 standards.
- Experience leading the delivery of IT projects and change initiatives to time and budget, whilst managing risks and dependencies.
- Experience of closely collaborating with and managing business stakeholders up to Director level when resolving incidents and requests.
- Experience of managing supplier relationships and delivery performance.
- Experience of resolving a wide range of 1st to 3rd line service requests and incidents for users.
- Experience managing and administering Microsoft cloud technologies, including Office 365, Azure (Entra ID), Exchange Online, Intune, Defender, Windows Server/11.
- Experience managing and administering third-party cloud platforms and services used for line of business functions (e.g. cloud-based software used by Finance, HR, and other operational teams).
- Ability to work under pressure and to deadlines with a clear sense of priority.
- Excellent work planning, time management, and attention to detail.
- Punctuality, reliability, and a clear commitment to your role.
- **Desirable Skills:**
- Fortinet technologies (firewalls, switches, VPNs, Wi-Fi controllers)
- Atlassian tooling including Jira, Confluence and Jira Service Management
- Managing and scaling large cloud or hybrid infrastructure environments
- Experience migrating infrastructure platforms from on-premises to cloud
Benefits
- InformedACADEMY™ – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
- Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individuals need, including 24/7 GP services, mental health support and physical health support.
- Hybrid working*
- Private Health Care Cover*
- Generous life assurance cover*
- Gym Membership*
- Monthly office lunch
- Onsite massage sessions
- 25 paid working days holiday per year plus bank holidays*
- Sabbatical Leave Scheme*
- Enhanced Maternity Leave and Pay*
- Enhanced Paternity Leave and Pay*
- Company Pension Contribution
- Profit Share Scheme
- Payment of professional subscriptions
- Generous referral scheme with no limits on the number of referrals
- *Qualifying period applies
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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