Solution Engineer focusing on creating technical solutions for customer needs at Infobip. Engaging with clients to enhance their business outcomes through innovative technology solutions.
Responsibilities
Deeply understand the customers’ businesses, knowing exactly which of our solutions and products can help them evolve their business
Advise customers on best practices in the industry to improve their business outcomes
Continuously identify and design new and innovative solutions to meet customers’ business needs
Collect the technical requirements and design complex technical solutions and service integration plans.
Handle technical and security questionnaires.
Conduct captivating demos and POCs
Conduct scoping exercises and provide service quote estimation
Implement solutions for new and existing customers
Deliver comprehensive and precise technical documentation
Configure/customize complex Infobip solutions to meet customer’s business requirements
Ensure all projects are delivered on time, within scope and budget, and exceeding customer expectations.
Conduct consulting and solution enablement sessions for customers and document with meeting minutes summaries.
Create conversational workflows and strategies (natural dialog flows, wireframes and templates) for Answers and other Infobip products
Contribute to internal initiatives and focus on continuous development
Document solutions and best practices and share them within the department (e.g. through active participation in the Community of Practice).
Have an in-depth overview of market feature requirements and provide feedback to steer the development of products’ features
Mentor junior team members and newcomers
Maintain a comprehensive understanding of Infobip's products and solutions, both technically and commercially, staying updated on changes and upgrades.
Requirements
Minimum 3 years of strong, related experience that has developed your expertise in pre-sales, tech sales, system integrations, or similar role
Understanding of cloud technologies and SaaS/CPaaS models
Previous experience in the telecommunications industry is preferred
Familiarity with JavaScript
Ability to work in a fast-paced and dynamic environment
Excellent communication skills in English are required; knowledge of Italian is considered a strong advantage.
Benefits
Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
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