Client Service Specialist managing key accounts at Northern Trust. Collaborating with operational teams to enhance client relationships and service delivery across key financial services.
About the role
- Account Manager overseeing brand campaigns in leading influencer marketing agency. Liaising with creators and agents to deliver high-quality campaigns on time.
Responsibilities
- As an Account manager, you will work within the Client Services team.
- This role is tasked with overseeing and executing brand campaigns in post sale by delivering best in class client service.
- This role spends their time liaising with creators and agents to ensure branded campaigns are delivered on time and with the highest quality creative.
- Support with the day-to-day management of our campaigns, with a focus on leading creator comms across key social platforms including; TikTok, YouTube, Meta (FB + IG) Pinterest & Snap.
- Keeping creators and agents briefed and on time to meet all campaign milestones for an exceptional client experience.
- Reviewing creator content to ensure it meets campaign briefing requirements and expectations against approved creative concept treatment.
- Responsible for building and nurturing relationships with creators and agents.
- Oversee and manage campaigns via our platform, Waves, ensuring your Account Executive is sourcing diverse and vetted talent, contracting all creators, and uploading briefs & content for review and approval.
Requirements
- Minimum of 3 year experience in an influencer marketing or social media role
- A self-starter, eager to learn and provide updates to your team without prompting
- Rigorous to a tee and not ashamed of your healthy level of perfectionism
- Experience being organized and meticulous about meeting deadlines with excellent attention to detail
- High energy and ability to multitask, with a real ability to quickly prioritize across several projects
- A proven team player, with a proactive and positive approach to achieving goals and supporting the work of others
- Able to build strong rapport and relationships both internally and externally
- The ability to remain calm under pressure
- Not afraid to roll the sleeves up and get involved with day-to-day tasks when required
- Strong negotiation, presentation, and communication skills
- Strong understanding of campaign execution and reporting metrics that would determine the success of a campaign (impressions, views, CPM, VCR, ER, etc.)
- Experience working with CPG clients is a plus
Benefits
- Medical Benefits through Insperity
- Wellbeing support including EAP & Mental Health cover
- 401K with match opportunity
- 22 days of Paid Time Off (+ Federal Holidays which can be flexed to your needs)
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