Service Manager overseeing service delivery, client relationships, and monthly reporting in ITIL environment at Stefanini.
About the role
- Product manager focusing on app experience and customer insights in Germany. Collaborating with software solutions team for strong go-to-market strategies.
Responsibilities
- Shape product strategy: Develop and continuously maintain a market- and customer-centric product strategy, aligned with the technical vision of the Head of Software Solutions
- Define the roadmap: Derive and continuously maintain a product- and market-oriented roadmap while the engineering team ensures implementation
- Translate product ideas: Work closely with development and marketing to convert customer and market requirements into actionable product concepts — without technical leadership responsibility
- Understand customers: Identify customer needs and conduct market, competitor and trend analyses
- Scaling: Define priorities and provide recommendations to drive further product growth
- Go-to-market execution: Create go-to-market concepts, user stories and acceptance criteria within an agile setup
- Analysis: Use app analytics and user feedback for data-driven optimization
- Ensure quality standards: Develop and maintain quality standards to ensure our apps remain consistent, reliable and user-friendly
- Release planning: Develop and align detailed development plans for prototypes and final releases in close collaboration with the dev team
- Pre-sales activities: Support demos, presales activities and customer communication to clearly convey the value of our products
Requirements
- Several years of product management experience with digital products, ideally in apps, SaaS or integrations
- Proven success in go-to-market, user growth or partner ecosystems
- Strong understanding of mobile technologies, APIs and CX platforms
- Ability to translate complex technical content into concrete market opportunities and product strategies
- Self-driven work style and solution-oriented thinking
- Confident presence, persuasive presentation skills and professional stakeholder management
- Fluent in German and English, both written and spoken
Benefits
- A diverse mix – we employ people from 18+ countries
- Intensive, structured onboarding with mentoring and a newcomer event
- Ongoing investment in external and internal training
- Team Apple or Android? – You choose and work with the IT equipment that suits you best
- Offices with excellent transport links
- Free beverages in the office – also for relaxed get-togethers after work
- Employee referral bonus: We’re always looking for new colleagues; successful referrals are rewarded with an attractive bonus
- Get-togethers & team spirit – We enjoy meeting up, not just at the Christmas party
- Additional benefits: Subsidies for your company pension plan, sports activities, company bike or a Deutschland-Ticket
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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