Case Manager for Independent Health Association, providing care coordination and support to members. Aiming to avoid preventative hospital admissions and enhance member wellness through quality improvement functions.
Responsibilities
responsible for helping members achieve a level of well-being
perform telephonic outreach to members, physicians, or other care givers
develop a plan of care for the member who needs CM services
perform case management functions using a member-centric, collaborative process
apply the guiding principles for case management practice
adhere to regulatory and compliance requirements
provide exceptional customer service to all internal and external customers
Requirements
Registered Nurse (RN) with active, current, unrestricted NYS license
licensed master social worker (LMSW)
master’s in social work (MSW)
licensed dietician with case management experience required
Case Management Certification (CCM) required
Two (2) years of case management or clinical experience in acute medical/surgical/critical care or ambulatory setting required
Proficient computer and Windows skills required, including MS Office
Previous clinical experience in a managed care setting as a case/care manager preferred
Excellent critical thinking and time management skills
Excellent written, verbal, and interpersonal communication skills
Ability to identify barriers to a successful case management path.
Flexibility in work schedules and assignments required.
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