About the role

  • Service Administrator at Curtis Power Solutions in Fredericksburg, VA, providing administrative assistance and support for the service team. Responsible for coordinating repair processes and addressing customer concerns.

Responsibilities

  • Provide administrative assistance to support the service team
  • Support the complete repair process including opening repair orders, coordinating with the technicians, communicating repair cost & time estimates to customers, and repair order billing
  • Promptly address and resolve customer concerns and service follow-up issues
  • Maintain open communication with technicians, management team and customers regarding job status

Requirements

  • Organized with the ability to multi-task
  • Possess good customer and communication skills

Benefits

  • Excellent medical, dental, & vision coverage
  • Short-term/long-term disability and employee life insurance
  • 401k, with matching
  • Employee Assistance Program (EAP)
  • Paid Annual Leave
  • Paid Holidays

Job title

Service Administrator

Job type

Experience level

Mid levelSenior

Salary

$50,000 per year

Degree requirement

High School Diploma

Location requirements

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