Service Administrator at Curtis Power Solutions in Fredericksburg, VA, providing administrative assistance and support for the service team. Responsible for coordinating repair processes and addressing customer concerns.
Responsibilities
Provide administrative assistance to support the service team
Support the complete repair process including opening repair orders, coordinating with the technicians, communicating repair cost & time estimates to customers, and repair order billing
Promptly address and resolve customer concerns and service follow-up issues
Maintain open communication with technicians, management team and customers regarding job status
Requirements
Organized with the ability to multi-task
Possess good customer and communication skills
Benefits
Excellent medical, dental, & vision coverage
Short-term/long-term disability and employee life insurance
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