Operations Manager at Curtis Power Solutions managing profitability and customer satisfaction. Overseeing technician performance, sales opportunities, and compliance in the power generation industry.
Responsibilities
Manage department profitability through labor utilization, cost control, and financial analysis
Oversee technician performance, staffing levels, and training
Maintain high customer satisfaction through proactive communication and issue resolution
Identify and pursue new sales opportunities for parts and services
Oversee administrative functions including work orders, billing, and warranty claims
Ensure compliance with company policies and power generation service standards
Collaborate with other departments to drive overall branch success
Requirements
3+ years in operations or service management, preferably in the power generation industry
Strong financial, leadership, and customer service skills
Experience with repair order workflows and warranty claim processes
Excellent communication and organizational abilities
Benefits
Excellent medical, dental, & vision coverage
Health savings account
Short-term/long-term disability and employee life insurance
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