Analyst, IT Solutions at Celestica providing system support and user training. Collaborating with various IT teams to develop business solutions and maintaining operating environments.
Responsibilities
Collect, analyze, develop, document and communicate business requirements
Provide support and user training on selected systems
Participate in IT projects
Monitor and upkeep operating environments
Respond to incidents & problems
Deployment of new technologies as well as install, configure, maintain and perform testing of PC operating systems
Troubleshoot problems as reported by users
Support Web access and telephony services
Requirements
2-5 years of relevant experience in similar roles
Strong customer service orientation
Knowledge of the Windows OS (server and client)
Linux and other mainstream OS knowledge will be helpful
Strong analytical, technical, troubleshooting and problem solving skills
Good communication and documentation skills
Strong understanding of software development life cycle concepts and practices
Good coding skills in specified programming languages
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