Research Specialist in Psychology at Emory College focusing on developmental and cognitive research in laboratory settings. Involves conducting experiments, maintaining records, and collaborating with researchers.
About the role
- Research Specialist enhancing patient engagement through data analysis at Independent Living Systems. Conducting research and collaborating with teams to improve service delivery metrics.
Responsibilities
- Conduct comprehensive research and analysis on contact center interactions, patient feedback, and service delivery metrics to identify trends and opportunities for improvement.
- Collaborate closely with cross-functional teams to develop strategies that optimize communication workflows and improve patient satisfaction.
- Leverage advanced research methodologies and healthcare knowledge to support evidence-based decision-making that aligns with organizational goals.
- Contribute to creating a more responsive and effective contact center environment that positively impacts patient outcomes and service quality.
- Collect, analyze, and interpret data related to patient interactions and contact center performance.
- Design and implement research studies to evaluate the effectiveness of communication strategies and service protocols.
- Prepare detailed reports and presentations to communicate findings and recommendations to stakeholders.
- Collaborate with healthcare providers, IT teams, and management to integrate research insights into operational improvements.
- Monitor industry trends and best practices to ensure the contact center remains aligned with evolving healthcare standards.
Requirements
- Bachelor’s degree in Public Health, Health Administration, Social Sciences, or a related field.
- Experience in research methodologies, data analysis, and reporting within a healthcare or contact center environment.
- Proficiency in statistical software and data visualization tools.
- Ability to manage multiple projects and meet deadlines in a fast-paced setting.
- Relevant experience may substitute for the educational requirement on a year-for-year basis.
- Master’s degree in Health Services Research, Epidemiology, or a related discipline (preferred).
- Experience working specifically within healthcare contact centers or patient service operations (preferred).
- Knowledge of healthcare regulations and patient privacy standards such as HIPAA (preferred).
- Familiarity with customer relationship management (CRM) systems and telephony platforms (preferred).
- Certification in project management or data analytics (preferred).
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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