Middle Business Process Analyst coordinating internal department processes and designing new processes for EveryMatrix, an iGaming software provider in Lviv or Kyiv.
About the role
- IT Business Analyst at iKnowHow managing business demands for software and robotics solutions. Act as a liaison between Business Units and IT department to ensure clear communication and efficient project delivery.
Responsibilities
- Consolidates, reviews, and evaluates demand requests on a recurring basis so that a unified and transparent IT Demand Backlog is maintained.
- Facilitates Demand Review Boards / Steering Committees, presenting recommendations and supporting decision-making.
- Monitors each demand item through its full lifecycle until handover to IT delivery teams.
- Performs initial scoping and preliminary analysis to validate business needs and expected outcomes together with the Demand requestor(s).
- Analyses existing business processes, identifies gaps, collects and documents them in high-level Business Requirements Documents.
- Defines initial acceptance criteria and high-level user stories to support estimation and planning.
- Collaborates with Technical Leads to assess feasibility, constraints, and alignment.
- Serves as the focal point for IT demand intake and prioritization topics.
- Builds a trusted relationship with Business Units, ensuring a good understanding of their objectives and challenges. Communications clearly about timelines, prioritization decisions, dependencies, and IT resource limitations. Sets realistic expectations and promotes transparency between business and IT stakeholders.
- Supports the IT governance framework by maintaining KPIs, dashboards, and reporting mechanisms.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- At least 5 years of experience in roles such as IT Business Analyst, IT Project Manager or Demand Manager.
- Proven experience managing demand pipelines with multiple stakeholders.
- Experience in ERP, SAP, SAP S/4HANA, MOM/MES, Planning & Scheduling projects is highly desirable.
- Exposure to agile / hybrid delivery environments.
- Strong understanding of IT systems, architecture and technical terminology.
- Hands-on experience with demand/project management tools such as ServiceNow is highly desirable.
- Competence in Business Analysis & Modelling Techniques such as UML/BPMN.
- Certifications such as CBAP (Certified Business Analysis Professional) or PMP (Project Management Professional) are nice-to-have.
Benefits
- Attractive salary package based on experience and qualifications
- A modern workspace in Athens, with remote work flexibility
- Career development and growth opportunities through a structured Job Grade System
- Continuous learning opportunities, including personalized training seminars and access to cutting-edge technologies
- A stable and enjoyable working environment within an international and highly skilled team
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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