Hybrid IT Business Analyst

at IKNOWHOW SA

• Job title: IT Business Analyst
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Tech skills: ERP, PMP, ServiceNow
• Location requirements: Hybrid, Marousi, Greece

About the role

• IT Business Analyst at iKnowHow managing business demands for software and robotics solutions. Act as a liaison between Business Units and IT department to ensure clear communication and efficient project delivery.

Responsibilities

• Consolidates, reviews, and evaluates demand requests on a recurring basis so that a unified and transparent IT Demand Backlog is maintained.
• Facilitates Demand Review Boards / Steering Committees, presenting recommendations and supporting decision-making.
• Monitors each demand item through its full lifecycle until handover to IT delivery teams.
• Performs initial scoping and preliminary analysis to validate business needs and expected outcomes together with the Demand requestor(s).
• Analyses existing business processes, identifies gaps, collects and documents them in high-level Business Requirements Documents.
• Defines initial acceptance criteria and high-level user stories to support estimation and planning.
• Collaborates with Technical Leads to assess feasibility, constraints, and alignment.
• Serves as the focal point for IT demand intake and prioritization topics.
• Builds a trusted relationship with Business Units, ensuring a good understanding of their objectives and challenges. Communications clearly about timelines, prioritization decisions, dependencies, and IT resource limitations. Sets realistic expectations and promotes transparency between business and IT stakeholders.
• Supports the IT governance framework by maintaining KPIs, dashboards, and reporting mechanisms.

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• At least 5 years of experience in roles such as IT Business Analyst, IT Project Manager or Demand Manager.
• Proven experience managing demand pipelines with multiple stakeholders.
• Experience in ERP, SAP, SAP S/4HANA, MOM/MES, Planning & Scheduling projects is highly desirable.
• Exposure to agile / hybrid delivery environments.
• Strong understanding of IT systems, architecture and technical terminology.
• Hands-on experience with demand/project management tools such as ServiceNow is highly desirable.
• Competence in Business Analysis & Modelling Techniques such as UML/BPMN.
• Certifications such as CBAP (Certified Business Analysis Professional) or PMP (Project Management Professional) are nice-to-have.

Benefits

• Attractive salary package based on experience and qualifications
• A modern workspace in Athens, with remote work flexibility
• Career development and growth opportunities through a structured Job Grade System
• Continuous learning opportunities, including personalized training seminars and access to cutting-edge technologies
• A stable and enjoyable working environment within an international and highly skilled team