Hybrid Production Manager

at IICRC

• Job title: Production Manager
• Job type: Full Time
• Experience level: Junior, Mid level
• Salary: $55,000 - $120,000 per year
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, United States

About the role

• Production Manager overseeing cleanup and restoration operations after fire, smoke, and water damage. Requires strong managerial skills and experience in water mitigation, estimating, and construction.

Responsibilities

• Create and/or review job scopes and estimates to ensure accuracy
• Supervise on-site crew, calculate equipment needs, and complete paperwork requirements for jobs
• Monitor jobs until completion (supervise team members and job progress; ensure that proper jobsite and employee appearance and behavior protocol is being followed)
• Perform production work as needed
• Resolve problems quickly as they arise
• Perform daily walk-throughs on all jobs
• Complete job file documentation, including completion of time sensitive material
• Communicate job progress to appropriate parties (customer, office team, production team, management)
• Ensure that customer needs and expectations are exceeded
• Recruit, train, and develop production team members
• Communicate and establish rapport with commercial, insurance, and residential customers to effectively promote SERVPRO ® services
• Participate in, and contribute to, company meetings
• Contribute to safety and risk management protocol

Requirements

• 2+ years of water mitigation experience required
• 2+ years of estimating experience required
• 1+ years of construction experience preferred
• Strong managerial skills: management experience preferred, but will train the right candidate
• Experience in the insurance industry is a plus
• Working knowledge of Xactimate® estimating software preferred
• Comfortable with technology (iPad, iPhone, PC’s, etc.)
• Knowledgeable in job costing and quality control
• Effective at monitoring and managing multiple projects
• Driven to provide superior customer service
• Superior organizational skills: strong attention to detail required
• Outstanding written and verbal communication skills, including, but not limited to, proper pronunciation and correct use of grammar
• Able to build rapport with individuals in high stress situations; able to show empathy; able to deal with angry or discourteous customers
• Time management skills; able to effectively prioritize and plan
• Strong problem solving and analytical skills
• Able to thrive in a fast – paced work environment
• Able to communicate effectively with staff, customers, insurance adjusters, and property managers
• Professional appearance and demeanor
• Valid driver’s license with a reasonable driving record
• Available to respond to emergency calls after hours
• Preferred : IICRC certifications (WRT; ASD)

Benefits

• 401(k)
• Company car
• Competitive salary
• Donation matching
• Health insurance
• Opportunity for advancement
• Paid time off
• Profit sharing
• Training & development