Director of Utilization Management overseeing clinical operations to ensure quality care and efficiency. Leading teams through strategic direction and compliance in a regulated environment.
About the role
- Director of Business Transformation at ICF overseeing critical projects that drive business change and process improvement. Partnering with executives and leading a high-performing team to ensure successful implementation.
Responsibilities
- Lead execution of high-impact transformation programs, partnering with executives and leaders across the business.
- Facilitate collaborative problem-solving sessions with cross-functional stakeholders.
- Manage a team of project coordinators, set standards for execution excellence.
- Own budget management for the portfolio; track actuals vs. plan, forecast run-rate, and ensure ROI.
- Partner with the BTO’s Change Management team.
Requirements
- 12+ years of progressive experience in business transformation, strategy execution, or enterprise-wide program delivery
- 2+ years people management experience
- Certifications such as PMP/PgMP, Agile (SAFe/CSM), Prosci, Lean Six Sigma (Black Belt).
- Proven track record leading multi-year, cross-functional transformation projects with quantified benefits and KPI attainment.
- Expertise in portfolio governance, benefits realization, KPI/OKR design, and executive stakeholder management.
- Hands-on experience with delivery toolsets (e.g., Microsoft Project/Planner, Power BI, Azure DevOps/Jira, Mural/Miro, Teams).
- Skilled in applying AI tools for process automation, predictive analytics, and workflow optimization.
- Experience in diversified, matrixed organizations (public sector or commercial).
- Experience successfully leading enterprise-wide software transformation initiatives.
Benefits
- Reasonable Accommodations are available for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.
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