Lead Care Manager engaging with individuals living with Serious Mental Illness/Substance Use Disorder. Remote flexible with occasional on - site visits in California's Bay Area.
About the role
- Bilingual Collection and Recovery Agent responsible for managing delinquent accounts at iFinance Canada. Conducting collection calls and negotiating payment arrangements with customers.
Responsibilities
- Review accounts on a regular basis (daily and or weekly) to keep delinquency and repossession to a minimum
- Conduct prompt, courteous and persuasive telephone collection calls and following up on past due accounts
- Negotiate mutually acceptable remedy to the customer’s delinquent account
- Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau
- Escalate problematic accounts to Manager
- Verify and update customer information and keeping customer records updated in the collection system
- Accurately documenting all telephone calls as appropriate in the collection system
- Skip tracing files when unable to reach or contact our customers using available information
- Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation
- Prepare and recommend payment amendments and coordinating the relative reporting
- Issue appropriate notices
- Assist with the preparation of payables associated with seizure activity
Requirements
- Proven experience as a collection agent
- Knowledge of relevant legal requirements
- Excellent communication and interpersonal skills
- Ability to negotiate and persuade
- Ability to be polite and compassionate without losing confidence
- Professional knowledge of MS Office and databases
- Diplomatic, negotiation, and conflict resolution skills to handle delinquent accounts and late payments
- Exceptional attention to detail and accuracy
- Strong work ethic and positive team attitude
- Ability to work well independently and within a team
Benefits
- Superior benefits including extended healthcare
- RRSP program with company match
- Growing company
- Positive environment with later morning start times
- In office work model with one day per week at home optional
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
Medical Receptionist providing exceptional customer service and managing patient interactions at Texas Health Care PLCC. Responsible for scheduling appointments, managing phone calls, and maintaining patient records.
Bilingual Medical Assistant supporting women's health office in Fort Worth. Responsibilities include scheduling, patient interaction, and electronic documentation.
Bilingual Benefits Administrator at Liberty Tire Recycling ensuring accurate administration of benefits plans. Providing exceptional customer service to employees regarding their benefit options.
CIBC Closing Specialist providing essential support to mortgage sales force and ensuring seamless closings. Collaborating with specialists, clients, and partners to meet funding targets.
Account Specialist managing key client relationships for leading automotive financing solutions company. Focused on product support and partner growth in a collaborative team environment.
Clinician providing individual and group counseling for justice - involved individuals with substance use and mental health disorders. Collaborative role with treatment planning and on - call crisis intervention.
Bilingual Fact Check Editor reviewing CNN stories for accuracy and fairness. Collaborating across departments to meet high standards of journalism.
School Crossing Supervisor ensuring child safety during school hours in Meadowbank for Transport for NSW. Engaging with the community and managing road safety for families and motorists.
Bilingual Behavior Technician providing one - on - one ABA services to children with Autism. Supporting Spanish - speaking families in a positive and nurturing environment.