Associate Personal Banker at Wells Fargo providing financial solutions and building customer relationships in Virginia Beach. Delivering exceptional customer experience through proactive outreach and product offerings.
About the role
- Bilingual Collection and Recovery Agent responsible for managing delinquent accounts at iFinance Canada. Conducting collection calls and negotiating payment arrangements with customers.
Responsibilities
- Review accounts on a regular basis (daily and or weekly) to keep delinquency and repossession to a minimum
- Conduct prompt, courteous and persuasive telephone collection calls and following up on past due accounts
- Negotiate mutually acceptable remedy to the customer’s delinquent account
- Educating our customers on acceptable payment arrangements and the benefits of their account as well as their credit bureau
- Escalate problematic accounts to Manager
- Verify and update customer information and keeping customer records updated in the collection system
- Accurately documenting all telephone calls as appropriate in the collection system
- Skip tracing files when unable to reach or contact our customers using available information
- Assist as required in identifying and recommending any payment arrangements and assisting with the corresponding documentation
- Prepare and recommend payment amendments and coordinating the relative reporting
- Issue appropriate notices
- Assist with the preparation of payables associated with seizure activity
Requirements
- Proven experience as a collection agent
- Knowledge of relevant legal requirements
- Excellent communication and interpersonal skills
- Ability to negotiate and persuade
- Ability to be polite and compassionate without losing confidence
- Professional knowledge of MS Office and databases
- Diplomatic, negotiation, and conflict resolution skills to handle delinquent accounts and late payments
- Exceptional attention to detail and accuracy
- Strong work ethic and positive team attitude
- Ability to work well independently and within a team
Benefits
- Superior benefits including extended healthcare
- RRSP program with company match
- Growing company
- Positive environment with later morning start times
- In office work model with one day per week at home optional
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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