Technical Writer creating clear documentation for legal technology. Collaborating with cross - functional teams to ensure product understanding and alignment with business goals.
About the role
- Technical Writer developing structured, AI-powered documentation for hx's insurance platform. Collaborating with engineering, product, and customer teams for high-impact content.
Responsibilities
- Designing and delivering structured, AI-powered documentation that makes hx products easy to understand, adopt, and scale.
- Implementing documentation standards, workflows, and governance across teams to ensure consistency and discoverability.
- Partnering with engineering, product, and customer teams to capture knowledge and translate it into accessible, high-impact content.
- Building content pipelines and structures that support AI-powered search, question-answering, and automated validation.
- Introducing and refining automation and feedback mechanisms to continuously improve documentation quality.
- Driving adoption of documentation practices that reduce support needs and accelerate onboarding for users.
Requirements
- Built technical documentation in a fast-paced software environment that improved adoption or reduced support queries.
- Applied AI/automation (e.g. LLMs, workflow tools like Zapier/n8n, Grammarly, Claude, or similar) to streamline content workflows or improve quality.
- Designed or restructured documentation systems to be scalable, maintainable, and discoverable.
- Partnered with engineers, product managers, or customer teams to capture technical detail and translate it for diverse audiences.
- Established or championed standards for tone, style, and structure, ensuring consistency across multiple contributors.
- Owned end-to-end delivery of documentation projects, from requirements gathering through to validation and rollout.
Benefits
- £5,000 training and conference budget for individual and group development.
- 25 days of holiday plus 8 bank holidays (33 days total).
- Company pension scheme via Penfold.
- Mental health support and therapy via Spectrum.life.
- Individual wellbeing allowance via Juno.
- Private healthcare insurance through AXA.
- Income protection and Life Insurance.
- Cycle to Work Scheme
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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