Responsible for daily treasury management and compliance at Lyreco, a leading workplace solutions provider. Collaborating with international teams to optimize cash positioning and financial results.
About the role
- Global Service Desk Analyst I at Hyatt delivering technical support via phone, email, and chat. Responding to service requests and collaborating with global teams to resolve IT issues.
Responsibilities
- As a frontline support analyst, you will be the first point of contact for end users experiencing technical issues, delivering best-in-class service and timely resolution of common IT problems.
- Respond to incoming IT service requests via phone, email, or chat in a timely and courteous manner
- Log, categorize, and prioritize service tickets using the ServiceNow platform
- Provide basic troubleshooting for hardware, software, and network issues
- Assist users with password resets, access requests, and account-related inquiries
- Escalate unresolved or complex technical issues to Tier 2/Tier 3 support teams as needed
- Ensure a high level of customer service and maintain professional communication with end users
- Participate in ongoing training and development programs to enhance technical and customer service skills
Requirements
- 1+ years of experience in a Service Desk, IT Help Desk, or technical support role
- Exposure to troubleshooting Windows and/or macOS common applications (e.g., Microsoft Office 365), and networking issues
- Experience handling IT support tickets using platforms like ServiceNow, Zendesk, or similar systems
- Familiarity with ITIL frameworks such as Incident, Problem, Change, Knowledge Management
- Excellent problem-solving skills
- Proficient in English (both spoken and written) with strong communication skills
- Willingness to work flexible hours to support a global user base
Benefits
- Flexible work schedule
- Work-life benefits
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Digital Services Analyst supporting digital products and sales efforts. Provide timely support to clients and internal colleagues while managing service tickets and projects.
Product Filing Analyst responsible for drafting and securing regulatory approval for insurance contracts. Assessing regulatory impacts and conducting quality reviews for compliance and effectiveness.
Complaints Analyst investigating and responding to customer complaints for Coinbase. Collaborating with legal teams and optimizing internal processes for a growing crypto platform.
Claims Coding Analyst handling claims editing and provider disputes at Healthfirst. Ensuring policy compliance with CMS and other coding guidelines while leading continuous improvement initiatives.
Cyber Assurance Analyst responsible for DISA STIG compliance evaluations and security control validations. Collaborating with technical teams and maintaining cybersecurity standards at Kwajalein Atoll.
Junior ESG Analyst supporting research and analysis on ESG factors for sustainability - focused organizations. Collaborating on data analysis and stakeholder engagement to drive positive impact in solar industry.
Consumer Analyst supporting KeyBank’s Language Access Program ensuring equitable access to banking for clients with diverse language backgrounds. Manage translation workflows and enhance language resources across the enterprise.
Cyber Defense Analyst managing security incidents within Eversource's Security Operations Center. Overseeing compliance, incident response, and audits for information security across systems.
Senior Project Controls Analyst analyzing project data and guiding Power BI Analysts at Eversource. Responsible for monitoring project performance in the capital program across multiple departments.