Manager of Business Platform Product at Canada Life overseeing strategy and improvement of contact centre platforms. Delivering customer - centric, data - informed solutions while collaborating across teams.
About the role
- Digital Product Senior Manager managing digital product teams and initiatives at Huntington. Collaborating with multiple stakeholders to enhance customer experiences in financial services and fintech.
Responsibilities
- The Digital Product Senior Manager is responsible for the overall vision of a set of multiple strategic initiatives, initiatives are broken down to defined EPICs and features and may manage a team of Digital Product Managers/Digital Analysts.
- This position collaborates with business segment product leaders and UX leads to define MVPs.
- Engages Legal, Risk and Compliance to obtain approval on all features, participates in architecture and UX wire reviews to ensure features are properly defined and approved for execution.
- Identify business challenges and opportunities for improvement using data analytics, as well as customer/colleague feedback and pain points.
- Understand complex processes and systems in-depth for those transactions/experiences for which you are responsible.
- Conduct industry benchmarking and experience comparison with other banks and fintech capabilities.
- Define Objectives and Key Results (OKR’s) for a given initiative.
- Build a roadmap for the initiative to deliver on business outcomes.
- Define EPICs, features, and MVPs to deliver on defined OKR’s.
- Have an end to end understanding of the initiative and how it fits into the Digital ecosystem.
- Lead in feature definition and acceptance criteria.
- Partner with colleagues across Huntington to develop a hypothesis about the root cause and collaborate on the enhancement roadmap.
- Lead discussions in partnership with Solution Architects and UX leads, understand trade-off’s and how they impact customer experience.
- Work with Legal, Risk and Compliance for approval on feature.
- Drive cross functional teams, across business, design, technology towards a common goal.
- Work with agile teams to iterate and build; focus on prioritizing the business value from different pieces of the work.
- Improve speed to market for those features that will drive the most value to the company.
- Work with external vendors when appropriate.
- Partner with implementation teams to roll out initiatives flawlessly for customers and colleagues.
- Measure performance against expectations; revisit analysis and strategy to modify approach when a variance is recognized.
- May manage team of Digital Product Managers and/or Analysts.
- Perform other duties as assigned.
Requirements
- Bachelor's Degree
- 7+ years of Online/Mobile Digital Experience or Digital project delivery experience.
- Experience leading Agile Delivery teams.
- Experience with Financial Services, Banking, Products, etc.
- Experience in leading teams (5-10 member), user testing and data analysis to improve customer experiences
- Digital product management or delivery experience in e-commerce, digital messaging, identity and access management, digital money movement, or customer self-service
- Strong analytical skills and familiarity with the Software Delivery Lifecycle
- Understanding and experience with Fintech solutions including payments, deposit originations, lending originations, servicing
- Experience with vendor management
- Experience with desktop and mobile web, mobile apps, and alerts
- User-centered design and usability expertise
- Self-starter who develops plans and is committed to hitting delivery dates
- Must have excellent written and verbal (face-to-face and phone) communication skills including professional grammar and demeanor
- Ability to develop working relationships with individuals at all levels of an organization
- Strong organizational skills and attention to detail.
Benefits
- health insurance coverage
- wellness program
- life and disability insurance
- retirement savings plan
- paid leave programs
- paid holidays
- paid time off (PTO)
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