Regional Manager overseeing Hearing Care Coordinators at AudioNova, ensuring exceptional patient care and service across Central New York. Leading team training, operations, and performance management.
About the role
- Senior Renewals Manager leading renewal strategies and boosting customer retention for key accounts at Ideagen. Manage upsell opportunities and act as trusted advisor for lasting customer value.
Responsibilities
- Develop and execute comprehensive renewal strategies for a portfolio of assigned accounts, ensuring timely and successful renewals.
- Proactively engage with customers to understand their business needs, identify potential challenges, and address any concerns related to their existing contracts.
- Confidently discuss commercials with customers, negotiate renewal terms, and effectively articulate the value proposition of our products and services.
- Identify and capitalize on upsell and cross-sell opportunities to expand customer relationships and drive revenue growth.
- Accurately forecast renewal rates and maintain a detailed pipeline of upcoming renewals.
- Collaborate closely with internal teams, including Sales, Customer Success, and Finance, to ensure a seamless and efficient renewal process.
- Effectively navigate and resolve challenging customer situations, including objections and potential churn risks.
- Ability to take lead in mitigating escalated enterprise customers requiring cross functional stakeholder
Requirements
- 7+ years in renewals, account management, or a similar customer-facing role—preferably in SaaS.
- Proven track record of exceeding renewal targets and driving revenue growth.
- Strong commercial acumen with experience in contract negotiations and management.
- Excellent communication and relationship-building skills, even in challenging conversations.
- Proficiency in CRM tools like Salesforce and a passion for delivering exceptional customer experiences.
Benefits
- Benefits and Rewards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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