Account Manager overseeing airport operations and relationships for cargo services. Ensuring compliance and effective team management while maintaining high operational standards.
About the role
- Senior Commercial Compliance Manager overseeing compliance for a leading compliance solutions provider. Focusing on customer engagement and contract enforcement through data analysis and negotiation.
Responsibilities
- Lead a telemetry‑driven compliance process, working with data and technical teams to identify usage overages accurately.
- Manage a pipeline of live compliance opportunities from detection through to signed commercial resolution.
- Engage customers confidently and professionally where usage exceeds contract, setting clear expectations while preserving trust.
- Draft precise, client‑ready correspondence that balances contractual clarity with the right commercial tone.
- Negotiate outcomes including licence uplifts, backdated fees and goodwill resolutions within agreed authority.
- Partner with Account Management, Customer Success, Legal and Finance to ensure aligned messaging and clean revenue conversion.
- Handle escalations with credibility, including engagement with customer procurement, legal teams and senior stakeholders.
Requirements
- Experience in commercial compliance, SaaS licence management, contract enforcement or a closely related role.
- A strong understanding of SaaS subscription and licensing models.
- A revenue focussed mindset including forecast accuracy, pipeline management and CRM hygiene.
- Experience drafting and negotiating contractual correspondence with customers.
- Confidence interpreting usage data and translating it into commercially sound decisions.
- The ability to manage multiple concurrent cases with clarity and control.
Benefits
- Benefits at Ideagen
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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