Employee Benefits Account Manager servicing and maintaining client accounts while supporting clients’ needs effectively. Working closely with colleagues and clients to ensure satisfaction and growth opportunities.
About the role
- Employee Benefits Account Manager at HUB International managing client relationships and providing exceptional service. Focused on retaining clients and managing business effectively in Indianapolis and Merrillville, IN.
Responsibilities
- Manage an assigned book of business
- Retain clients through providing professional, courteous service to clients, business partners, and HUB colleagues
- Provide quality customer service to existing accounts
- Oversee the preparation and implementation of all transactions, paperwork, and internal processing for assigned accounts
- Manage a book of business generally in excess of $200K in revenue depending on complexity or number of small business accounts
- Mentor, support and train Associate Account Managers and Team Assistants as necessary
- Implement Client Service Plans as directed by the account team and/or Team Leader
- Maintain accurate client information in account management systems as assigned
- Assist the account team in providing quality customer service to existing middle market accounts
- Act in capacity of client manager on assigned middle market accounts
- Pursue a program for personal and professional development
Requirements
- Life & Health insurance license
- 2-5 years of prior benefit experience
- Knowledge of Word, Excel, and MS Outlook
- A high school diploma with some college preferred
- Above average telephone techniques and the ability to effectively communicate with prospective and existing clients as well as, other staff members
- Ability and willingness to utilize the company’s computer system and software required
- Good typing skills with an ability to compose clear and concise letters required
- Ability to understand policy forms and coverage descriptions required
- Organizational skills required
- Willingness to attend educational classes desired
- High attention to detail essential
Benefits
- Medical, Dental, and Vision (PPO, HMO, and HSA)
- Comprehensive Wellness Program
- 401(k) Retirement Plan
- Life and Disability Plans
- Vacation, Holiday, Sick, and Personal Time Off
- Pet Insurance
- Bonus Program
- Comprehensive Onboarding Program
- Continuing Education / Personal Development Programs
- Flexible Work Arrangements
- Employee Engagement Events
- Dress for Your Day Dress-Code
- Service Awards
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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