Hybrid Junior Team Leader – Customer Service

at hsag Heidelberger Services AG

• Job title: Junior Team Leader – Customer Service
• Job type: Full Time
• Experience level: Senior
• Salary: Not specified
• Degree requirement: Professional Certificate
• Location requirements: Hybrid, Magdeburg, Germany

About the role

• Junior Teamleiter in Kundenservice für die Energiewirtschaft am Standort Magdeburg. Verantwortung für die Teamleitung von bis zu 20 Mitarbeitenden und verschiedene Aufgaben im Kundenservice.

Responsibilities

• You take responsibility for the development and motivation of your employees
• You ensure structured onboarding of new employees
• You conduct regular employee discussions to promote and further develop your team
• You hold return-to-work interviews after sick leave and vacation and take on absenteeism management
• You are responsible for duty and vacation planning and allocate daily tasks within the team efficiently
• You manage your employees using defined KPIs, ensure target achievement, and independently analyze project-related metrics
• You ensure a high level of quality by conducting coaching sessions, performing monitoring, and preparing error analyses

Requirements

• You have a completed commercial/business apprenticeship and bring at least three years of experience in customer service
• Initial leadership experience and knowledge of the energy industry are advantageous but not required. More important is your ability to motivate a team and coordinate processes in a structured way
• You work confidently and routinely with MS Office on a daily basis, especially Excel
• You are comfortable with numbers, analyze results and derive appropriate measures when necessary, while monitoring their implementation and effectiveness
• You demonstrate clear and goal-oriented communication — both within the team and in dealings with clients
• You keep a cool head even under high workloads, set clear priorities, and always act in a solution-oriented manner
• You enjoy taking responsibility and making decisions

Benefits

• Job security: From the start you will receive a permanent employment contract with us to secure your long-term career at hsag
• Flexibility: You benefit from flexible working time models with a flexitime account and the option to work from home by arrangement
• Our Academy: Our hsag Academy offers training, courses and further education to continuously build your skills
• Our perks for you: We provide an employer-funded company pension scheme, a tax-free communications allowance, Corporate Benefits, cash rewards for our employee referral program, a subsidy for the Deutschlandticket and cross-location company events — both online and in person
• Your wellbeing: We provide occupational health management to actively maintain your health and support your mental wellbeing. With the WLP app you can expand your health knowledge, stay active and pursue your personal (fitness) goals
• Our corporate culture: With us you will experience a culture of mutual respect that promotes personal responsibility, team spirit and direct feedback. We value fast learning and the joy of implementation while working together as a team