Service Delivery Manager managing client services in a hybrid role at HPE. Responsible for overall business success of service segments and fostering relationships with stakeholders.
Responsibilities
Responsible for the overall business success of a set of services, solutions, or a sub-set of the portfolio
Establishes strategies and business plans to support business goals
Manages and monitors performance of product and service business metrics (e.g., attach, penetration)
Identifies and drives process improvements for services route to market
Creating and foster a mutually beneficial relationship with Product Business Groups, Alliance partners, Services functional and support teams
Assigns responsibilities, provides direction, leadership, and coaching
Requirements
Typically 8+ years of experience in Service Business Management
Established management background of high level individual contributors (leading teams)
Typically first level and advanced level university degree
High market knowledge
Broad knowledge of competitive market dynamics, business models, business strategies and processes
Skills in management of people and business relationships
Knowledge in organizational design and planning
Problem solving, managing individual and team productivity and dynamics
Familiarity with financial reporting tools and ability to correctly design reports and interpret their output
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