About the role

  • Responsible for the overall business success of a set of services, solutions, or a sub-set of the portfolio
  • Establishes strategies and business plans to support business goals
  • Manages and monitors performance of product and service business metrics (e.g., attach, penetration)
  • Identifies and drives process improvements for services route to market
  • Creating and foster a mutually beneficial relationship with Product Business Groups, Alliance partners, Services functional and support teams
  • Assigns responsibilities, provides direction, leadership, and coaching

Requirements

  • Typically 8+ years of experience in Service Business Management
  • Established management background of high level individual contributors (leading teams)
  • Typically first level and advanced level university degree
  • High market knowledge
  • Broad knowledge of competitive market dynamics, business models, business strategies and processes
  • Skills in management of people and business relationships
  • Knowledge in organizational design and planning
  • Problem solving, managing individual and team productivity and dynamics
  • Familiarity with financial reporting tools and ability to correctly design reports and interpret their output

Benefits

  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Job title

Service Delivery Manager – Client Management

Job type

Experience level

SeniorLead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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