Service Desk Agent as Data Analyst supporting users by managing incidents and collecting feedback for HP. Collaborating with users and project teams to improve solutions using Python.
About the role
- Business and Data Analyst consulting for global pricing analytics and building targeted analyses with country teams. Collaborating with technical teams and supporting the implementation of action plans.
Responsibilities
- Gather and interpret user inputs to identify opportunities for solution improvement
- Build and deliver deep-dive analyses for country teams, translating findings into actionable recommendations
- Automate KPI tracking to measure the impact of new initiatives and solution changes
- Collaborate with technical teams to ensure data accuracy and streamline reporting
- Present insights and support the implementation of action plans
- Monitor the impact of changes and refine strategies to optimize live solutions
Requirements
- 2+ years’ experience in business analysis
- Proficiency in R or Python, SQL, Excel, PowerBI
- Strong analytical, communication, and problem-solving skills
- Bachelor’s or Master’s degree in Business, Economics, or related field
- English proficiency
- Bonus: Experience with DataBricks, ML solutions, pricing, and project management certifications
Benefits
- Equal Opportunity Employer (EEO)
- Provides equal employment opportunity to all employees
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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